Companies With The Worst Customer Service Companies
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Companies With The Worst Customer Service

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Companies with the worst customer service, as voted on by consumers. Anyone can add to this real-time ranking of companies that can't seem to get customer service right. Next time you're faced with a customer service fail, don't just get mad. Get even, by getting that company up on this list so everyone can see how bad their service really is. This list was generated based on numerous user lists surfacing about this topic and turning it into a CrowdRanking.

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Rank     Name Industry Founder(s) Place Founded
  1. 1
    Up 251
    Down 70
    AT&T Companies With The Worst Customer Service Business picture

    AT&T

    Telecommunications, Telephone Communications, Except Radiotelephone, Provider (Operator), Wired Telecommunications Carriers, Fixed Network Operator More
    Most Listed
  2. 2
    Up 23
    Down 21
    Sears, Roebuck and Company Companies With The Worst Customer Service Business picture

    Sears, Roebuck and Company

    Retail
    Chicago
    Most Passionate
  3. 3
    Up 138
    Down 26
    Time Warner Cable Companies With The Worst Customer Service Business picture

    Time Warner Cable

    Media, Cable and Other Pay Television Services, Voice over IP, Cable television More
  4. 4
    Up 125
    Down 41
    Bank of America Companies With The Worst Customer Service Business picture

    Bank of America

    Financial Services, National Commercial Banks, Offices of Bank Holding Companies More
    Amadeo Giannini
    San Francisco, Bank of Italy
  5. 5
    Up 61
    Down 28
    American Airlines Companies With The Worst Customer Service Business picture

    American Airlines

    Airline, Transportation, Air Transportation, Scheduled
  6. 6
    Up 118
    Down 44
    Wal-Mart Companies With The Worst Customer Service Business picture

    Wal-Mart

    Retail, Department Stores, Variety Stores
    Sam Walton
    Rogers
  7. 7
    Up 52
    Down 18
    Citibank Companies With The Worst Customer Service Business picture

    Citibank

    Financial Services, Finance, Investment banking
  8. 8
    Up 28
    Down 27
    British Petroleum Companies With The Worst Customer Service Business picture

    British Petroleum

    Petroleum, Petroleum industry, Petroleum Refineries
    Royal Dutch Shell
    Controversial
  9. 9
    Up 1
    Down 0
    Blizzard Entertainment Companies With The Worst Customer Service Business picture

    Blizzard Entertainment

    Video game, Computer and video game industry
    Michael Morhaime, Frank Pearce, Allen Adham
    Irvine
  10. 10
    Up 1
    Down 0
    zip fone Companies With The Worst Customer Service Business picture

    zip fone

    telecommunication,phone,technology
  11. 11
    Up 1
    Down 0
    Frontier Communications Companies With The Worst Customer Service Business picture

    Frontier Communications

    Telecommunications, Cable television
  12. 12
    Up 84
    Down 19
    Department of Motor Vehicles Companies With The Worst Customer Service Business picture

    Department of Motor Vehicles

  13. 13
    Up 22
    Down 16
    Gold's Gym Companies With The Worst Customer Service Business picture

    Gold's Gym

    Joe Gold
    Controversial
  14. 14
    Up 0
    Down 0
    Make money online Companies With The Worst Customer Service Business picture

    Make money online

  15. 15
    Up 0
    Down 0
    Company with the worst customer service Companies With The Worst Customer Service Business picture

    Company with the worst customer service

  16. 16
    Up 0
    Down 1

    Micromax

  17. 17
    Up 0
    Down 1
    Save 70+% on Tory Burch, More!Get Free Shipping &amp; Free Returns www.toryburchussale.com Companies With The Worst Customer Service Business picture

    Save 70+% on Tory Burch, More!Get Free Shipping & Free Returns www.toryburchussale.com

  18. 18
    Up 0
    Down 1
    Kmart Companies With The Worst Customer Service Business picture

    Kmart

    Retail
    Detroit
  19. 19
    Up 0
    Down 1

    Microsoft TV

  20. 20
    Up 65
    Down 30
    Dell Companies With The Worst Customer Service Business picture

    Dell

    Computer, Computer software, Electronic Computer Manufacturing, Information technology, Technology More
    Michael S. Dell
    Austin
  22. 21
    Up 113
    Down 43
    Comcast Companies With The Worst Customer Service Business picture

    Comcast

    Telecommunications, Cable and Other Pay Television Services, Cable television More
    Julian A. Brodsky, Ralph J. Roberts, Daniel Aaron, Edward Rex
    Tupelo
  23. 22
    Up 42
    Down 21
    Sprint Nextel Companies With The Worst Customer Service Business picture

    Sprint Nextel

    Telecommunications, Telephone Communications, Except Radiotelephone
    Abilene
  24. 23
    Up 34
    Down 20
    Abercrombie & Fitch Companies With The Worst Customer Service Business picture

    Abercrombie & Fitch

  25. 24
    Up 69
    Down 50
    Best Buy Companies With The Worst Customer Service Business picture

    Best Buy

    Retail, Radio, Television, and Consumer Electronics Stores
    Richard M. Schulze, James R Wheeler
    Minnesota
  26. 25
    Up 37
    Down 14
    Ticketmaster Companies With The Worst Customer Service Business picture

    Ticketmaster

  27. 26
    Up 29
    Down 38
    Hooters Companies With The Worst Customer Service Business picture

    Hooters

    Restaurant
    Milwaukee, Clearwater
    Controversial
  28. 27
    Up 36
    Down 19
    Microsoft Companies With The Worst Customer Service Business picture

    Microsoft

    Video game, Computer hardware, Publishing, Computer software, Consumer electronics, Technology, Search engine, Geographic Information System, Research and development More
    Bill Gates, Paul Allen
    Albuquerque
  29. 28
    Up 25
    Down 12
    U.S. Bank Companies With The Worst Customer Service Business picture

    U.S. Bank

    Financial Services
  30. 29
    Up 9
    Down 10
    Fujitsu Companies With The Worst Customer Service Business picture

    Fujitsu

    Computer hardware, Computer software, Information technology consulting, Data Processing, Hosting, and Related Services, Computer Processing and Data Preparation and Processing Services, Telecom Equipment Vendor More
    Kawasaki
  31. 30
    Up 7
    Down 15

    Enterprise

  32. 31
    Up 16
    Down 10
    Forever 21 Companies With The Worst Customer Service Business picture

    Forever 21

    Clothing
  33. 32
    Up 6
    Down 0
    Blockbuster Companies With The Worst Customer Service Business picture

    Blockbuster

    Video Tape and Disc Rental
  34. 33
    Up 7
    Down 9
    Dick's Last Resort Companies With The Worst Customer Service Business picture

    Dick's Last Resort

  35. 34
    Up 14
    Down 15
    Fry's Electronics Companies With The Worst Customer Service Business picture

    Fry's Electronics

    Consumer electronics
  36. 35
    Up 28
    Down 24
    Facebook Companies With The Worst Customer Service Business picture

    Facebook

    Social Network
    Mark Zuckerberg, Dustin Moskovitz, Chris Hughes, Eduardo Saverin
    Cambridge
  37. 36
    Up 16
    Down 15
    Rite Aid Companies With The Worst Customer Service Business picture

    Rite Aid

    Retail, Pharmacies and Drug Stores
  38. 37
    Up 19
    Down 21
    GEICO Companies With The Worst Customer Service Business picture

    GEICO

    Fire, Marine, and Casualty Insurance
    Fort Worth
  39. 38
    Up 16
    Down 44
    Southwest Airlines Companies With The Worst Customer Service Business picture

    Southwest Airlines

    Airline, Air Transportation, Scheduled
    Controversial
  40. 39
    Up 1
    Down 0

    Los Angeles Times Syndicate

    Media
  41. 40
    Up 1
    Down 0
    Verizon California Companies With The Worst Customer Service Business picture

    Verizon California

    Telecommunications
  43. 41
    Up 1
    Down 0
    Verizon Communications Companies With The Worst Customer Service Business picture

    Verizon Communications

    Telecommunications, Telephone Communications, Except Radiotelephone, Voice over IP, Provider (Operator), Cable television, Wired Telecommunications Carriers, Fixed Network Operator More
  44. 42
    Up 1
    Down 0

    Garocco Pools

  45. 43
    Up 1
    Down 0
    Garden Cafe Companies With The Worst Customer Service Business picture

    Garden Cafe

  46. 44
    Up 32
    Down 37
    Home Depot Companies With The Worst Customer Service Business picture

    Home Depot

    Retail, Building Material and Garden Equipment and Supplies Dealers, Lumber and Other Building Materials Dealers More
    Arthur Blank, Bernard Marcus
    Atlanta, Marietta
  47. 45
    Up 0
    Down 0
    Idea cellular Companies With The Worst Customer Service Business picture

    Idea cellular

    Telecommunications
  48. 46
    Up 1
    Down 0
    DirecTV Companies With The Worst Customer Service Business picture

    DirecTV

    Telecommunications, Cable and Other Pay Television Services
  49. 47
    Up 1
    Down 0
    Whole Foods Market Companies With The Worst Customer Service Business picture

    Whole Foods Market

    Austin
  50. 48
    Up 0
    Down 0
    Sirius Satellite Radio Companies With The Worst Customer Service Business picture

    Sirius Satellite Radio

    Telecommunications, Broadcasting, Radio Broadcasting Stations
  51. 49
    Up 0
    Down 0
    LinkedIn Companies With The Worst Customer Service Business picture

    LinkedIn

    Social Networking Software
    Reid Hoffman, Allen Blue, Konstantin Guericke
  52. 50
    Up 0
    Down 0
    eBay Companies With The Worst Customer Service Business picture

    eBay

    Internet Publishing and Broadcasting and Web Search Portals, Business Services, NEC More
    Pierre Omidyar
    Campbell
    Controversial

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Companies With The Worst Customer Service

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    1. sarahs
      Companies With The Worst Customer Service at 1/27/2011 9:31 AM
      Wow! That makes me a proud employee and consumer of DISH! We have some amazing promotions and our customer service is great in my opinion. I have TV everywhere, HD free for Life and I have been looking into getting the Google TV for my room. Having the same things as our customers is great. I never have trouble with my equipment and never had a problem talking to customer service.
      reply
    2. James
      AT&T at 12/10/2011 11:07 AM
      This is the worst company, i am not sure if there is anyone in customer service who knows math. I canceled my wireless service in between my billing cycle which i have to pay about $100. I called back to ask how come i did not get any an adjustment (use only 2 weeks of a month)... no body can answer me except saying that the bill is correct and adjustment is 0. How can such an obvious process and no one can answer properly...totally incompetence customer service
      reply
    3. James
      AT&T at 12/10/2011 11:10 AM
      Also. i have u'verse DSL which i need to call each month for past 6 months to get my special credit adjustment... they said it should be fixed next month..let see what happen...
      reply
    4. David
      Companies With The Worst Customer Service at 8/11/2010 3:11 PM
      AT&T is by far the worst.
      reply
    5. crazy2
      Department of Motor Vehicles at 11/24/2010 10:14 AM
      Las Vegas DMV Anyone will HATE..........
      reply
    6. crazy2
      Sears, Roebuck and Company at 11/24/2010 10:13 AM
      SEARS was a Grate place to shop before they sold out...
      reply
    7. crazy2
      Dell at 11/24/2010 10:10 AM
      DELL IS Number 1 on my list !!!!!!
      reply
    8. Simi Lohan
      Companies With The Worst Customer Service at 4/22/2011 4:46 AM
      Hi, consumer satisfaction is must for every company if they are not able to satisfied to their customers then they can't survive. http://www.cellhub.com/t-mobile-cell-phones/t-mobile-g-slate-with-google.html T-Mobile G-Slate
      reply
      1. annami
        Companies With The Worst Customer Service at 6/01/2011 12:23 PM
        This is not true. It used to be true. If a company has a monopoly and enough money, they can garner all the commerce they want, take for example, General Motors, Exxon, etc.
        reply
    9. The Doctor
      Companies With The Worst Customer Service at 8/03/2010 10:30 PM
      Yep, that seems pretty accurate to me. Can't tell you how many of these companies have gotten me steamed while talking to their call center customer service.
      reply
    10. Tommygun9504
      Companies With The Worst Customer Service at 2/17/2012 2:56 AM
      I am so, so surprised Nexon Corporation isn't there. For those who don't know them, they're a very pop**ar videogame publisher, but their customer service is the worst on the block. Someone I know got banned from playing for something he didn't even do, submitted a support request to Nexon, and they got back to him 4 1/2 months after his ban ended. Absolutely horrible.
      reply
    11. JZ
      U.S. Bank NA at 12/28/2010 11:56 AM
      To bad US Bank won't get the same punishment for robbing its customers like a bank robber would.
      reply
    12. jdun
      Companies With The Worst Customer Service at 12/02/2010 5:31 PM
      I can't believe more people don't hate Verizon's service.
      reply
    13. james
      Wal-Mart at 12/28/2010 8:40 PM
      no customer service is better than bad customer service
      reply
    14. sexycovergirl
      AT&T at 6/23/2011 2:11 PM
      ATT has very poor customer service I hate their customer service for both the wireless and DSL. I've been with ATT for 5 years and I've changed to VERIZON. ATT is ATT I DON'T CARE CUSTOMER CARE.
      reply
    15. Ernie
      Companies With The Worst Customer Service at 1/31/2011 7:56 PM
      Hands down it is XM Radio. Pushy Idiots with really bad accents.
      reply
    16. escapification
      AT&T at 10/11/2011 1:20 PM
      Signed up for U-verse internet over phone under the terms that the gateway would be free and monthly charge would be $25. Billing won't honor these terms because they "have no way of verifying these terms" and expects me to pay $100 for gateway and $48 monthly service charge. When I call, each department keeps transferring me to another department. I'm paying the $100 because If i don't they will disconnect my service and my credit score will go down for non payment. NEVER AGAIN. STAY AWAY. They will screw you over.
      reply
    17. LUJ1915
      Companies With The Worst Customer Service at 9/15/2011 4:30 PM
      My problem with ATT has been resolved--after contacting corporate headquarters.
      reply
    18. johnjohn101
      Companies With The Worst Customer Service at 6/02/2011 4:10 AM
      why is comcast even on that list everytime i call they are so helpful and polite ive never had a bad experince even the technitions they send out are curtious and polite
      reply
      1. fedup986
        Companies With The Worst Customer Service at 6/05/2011 12:59 PM
        I'm glad you had a good experience with Comcast. That is not the case for most people. I, myself had a customer service rep. Tell me that they were flat out not going to help me with a problem because they didn't feel like it!
        reply
    19. tonyadam
      AT&T at 8/08/2010 12:02 PM
      AT&T has screwed me over time and time again with customer service...it wasn't until recently that it's gotten better, probably spent a good $1k this year because of mishaps :(
      reply
    20. brandon
      Companies With The Worst Customer Service at 1/23/2011 9:21 AM
      How about Google?
      reply
    21. LUJ1915
      AT&T at 8/30/2011 9:12 AM
      ATT is the worst--cancelled my Internet service on May 2, 2011, --they acknowledge they have record of that but they continue to bill me $30.00 every month--I call them every month and they assure me it will be taken care of--never happens-even charged a late fee--wrote corporate headquarters a week ago-no reply --do not really expect one. Just waiting to see what the September bill is.
      reply
    22. showyoue
      Fry's Electronics at 8/12/2010 11:32 PM
      so so
      reply
    23. ginny32
      Dell at 4/21/2011 1:07 AM
      Dell's management is to blame. Horrible, horrible treatment of its employees. When a company doesn't treat its employees right, employees won't treat customers right. It's as simple as that!! Dell definately needs to make some serious changes and start employing people in the US and not India!!!
      reply
    24. LUJ1915
      AT&T at 8/30/2011 9:18 AM
      I will be changing to Time Warner.
      reply
    25. Blackmamba
      Companies With The Worst Customer Service at 3/18/2011 1:28 PM
      why isant verizon up there? they are turning into the worst company....when you call to get serv on the internet they send you to a person that you cant even understand..i sat on hold for 17:54sec only to find them come to the phone and say their system was updating and to call back later...The same thing happen two day ago...
      reply

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