Companies With The Worst Customer Service Companies
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Companies With The Worst Customer Service

Companies with the worst customer service, as voted on by consumers. Anyone can add to this real-time ranking of companies that can't seem to get customer service right. Next time you're faced with a customer service fail, don't just get mad. Get even, by getting that company up on this list so everyone can see how bad their service really is. This list was generated based on numerous user lists surfacing about this topic and turning it into a CrowdRanking.

 
26 Views: 25356    Items: 33

The Master List

Rank     Name Industry Founder(s) Place Founded
  1. 1
    Up 224
    Down 59
    Telecommunications, Telephone Communications, Except Radiotelephone, Provider (Operator), Wired Telecommunications Carriers, Fixed Network Operator More
    Most Listed
  2. 2
    Up 127
    Down 24
    Media, Cable and Other Pay Television Services, Voice over IP, Cable television More
  3. 3
    Up 117
    Down 39
    Financial Services, National Commercial Banks, Offices of Bank Holding Companies More
    Amadeo Giannini
    San Francisco, Bank of Italy
  4. 4
    Up 58
    Down 26
    Airline, Transportation, Air Transportation, Scheduled
  5. 5
    Up 107
    Down 37
    Retail, Department Stores, Variety Stores
    Sam Walton
    Rogers
  6. 6
    Up 47
    Down 16
    Financial Services, Finance, Investment banking
  7. 7
    Up 60
    Down 42
    Retail, Radio, Television, and Consumer Electronics Stores
    Richard M. Schulze, James R Wheeler
    Minnesota
  8. 8
    Up 25
    Down 25
    Petroleum, Petroleum industry, Petroleum Refineries
    Royal Dutch Shell
    Controversial
  9. 9
    Up 57
    Down 24
    Computer, Computer software, Electronic Computer Manufacturing, Information technology, Technology More
    Michael S. Dell
    Austin
  10. 10
    Up 73
    Down 15

    Department of Motor Vehicles

  11. 11
    Up 19
    Down 16
    Joe Gold
    Controversial
  12. 12
    Up 99
    Down 36
    Telecommunications, Cable and Other Pay Television Services, Cable television More
    Julian A. Brodsky, Ralph J. Roberts, Daniel Aaron, Edward Rex
    Tupelo
  13. 13
    Up 26
    Down 31
    Restaurant
    Milwaukee, Clearwater
    Controversial
  14. 14
    Up 26
    Down 17

    Abercrombie & Fitch

  15. 15
    Up 35
    Down 10

    Ticketmaster

  16. 16
    Up 21
    Down 11
    Financial Services
  17. 17
    Computer hardware, Computer software, Information technology consulting, Data Processing, Hosting, and Related Services, Computer Processing and Data Preparation and Processing Services, Telecom Equipment Vendor More
    Kawasaki
  18. 18
    Up 36
    Down 16
    Telecommunications, Telephone Communications, Except Radiotelephone
    Abilene
  19. 19
    Up 25
    Down 17
    Social Network
    Mark Zuckerberg, Dustin Moskovitz, Chris Hughes, Eduardo Saverin
    Cambridge
  20. 20
    Up 14
    Down 13
    Retail, Pharmacies and Drug Stores
  21. 21
    Up 13
    Down 13
    Consumer electronics
  22. 22
    Up 17
    Down 19
    Retail
    Chicago
    Most Passionate
  23. 23
    Up 13
    Down 10
    Clothing
  24. 24
    Up 34
    Down 16
    Video game, Computer hardware, Publishing, Computer software, Consumer electronics, Technology, Search engine, Geographic Information System, Research and development More
    Bill Gates, Paul Allen
    Albuquerque
  25. 25
    Up 14
    Down 17
    Fire, Marine, and Casualty Insurance
    Fort Worth
  26. 26
    Up 15
    Down 40
    Airline, Air Transportation, Scheduled
    Controversial
  27. 27

    Dick's Last Resort

  28. 28
    Up 10
    Down 17
    Automobile, Manufacturing, Truck, Aerospace, Motor Vehicles and Passenger Car Bodies More
  29. 29
    Up 6
    Down 13

    Enterprise

  30. 30
    Up 28
    Down 33
    Retail, Building Material and Garden Equipment and Supplies Dealers, Lumber and Other Building Materials Dealers More
    Arthur Blank, Bernard Marcus
    Atlanta, Marietta
  31. 31
    Petroleum
  32. 32
    Up 7
    Down 19

    Albertson's

  33. 33
    Up 1
    Down 12

    Comic Con International

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  1. sarahs
    Companies With The Worst Customer Service at 1/27/2011 9:31 AM
    Wow! That makes me a proud employee and consumer of DISH! We have some amazing promotions and our customer service is great in my opinion. I have TV everywhere, HD free for Life and I have been looking into getting the Google TV for my room. Having the same things as our customers is great. I never have trouble with my equipment and never had a problem talking to customer service.
  2. James
    AT&T at 12/10/2011 11:07 AM
    This is the worst company, i am not sure if there is anyone in customer service who knows math. I canceled my wireless service in between my billing cycle which i have to pay about $100. I called back to ask how come i did not get any an adjustment (use only 2 weeks of a month)... no body can answer me except saying that the bill is correct and adjustment is 0. How can such an obvious process and no one can answer properly...totally incompetence customer service
  3. LUJ1915
    Companies With The Worst Customer Service at 9/15/2011 4:30 PM
    My problem with ATT has been resolved--after contacting corporate headquarters.
  4. James
    AT&T at 12/10/2011 11:10 AM
    Also. i have u'verse DSL which i need to call each month for past 6 months to get my special credit adjustment... they said it should be fixed next month..let see what happen...
  5. David
    Companies With The Worst Customer Service at 8/11/2010 3:11 PM
    AT&T is by far the worst.
  6. johnjohn101
    Companies With The Worst Customer Service at 6/02/2011 4:10 AM
    why is comcast even on that list everytime i call they are so helpful and polite ive never had a bad experince even the technitions they send out are curtious and polite
    1. fedup986
      Companies With The Worst Customer Service at 6/05/2011 12:59 PM
      I'm glad you had a good experience with Comcast. That is not the case for most people. I, myself had a customer service rep. Tell me that they were flat out not going to help me with a problem because they didn't feel like it!
  7. crazy2
    Department of Motor Vehicles at 11/24/2010 10:14 AM
    Las Vegas DMV Anyone will HATE..........
  8. crazy2
    Sears, Roebuck and Company at 11/24/2010 10:13 AM
    SEARS was a Grate place to shop before they sold out...
  9. crazy2
    Dell at 11/24/2010 10:10 AM
    DELL IS Number 1 on my list !!!!!!
  10. Simi Lohan
    Companies With The Worst Customer Service at 4/22/2011 4:46 AM
    Hi, consumer satisfaction is must for every company if they are not able to satisfied to their customers then they can't survive. http://www.cellhub.com/t-mobile-cell-phones/t-mobile-g-slate-with-google.html T-Mobile G-Slate
    1. annami
      Companies With The Worst Customer Service at 6/01/2011 12:23 PM
      This is not true. It used to be true. If a company has a monopoly and enough money, they can garner all the commerce they want, take for example, General Motors, Exxon, etc.
  11. tonyadam
    AT&T at 8/08/2010 12:02 PM
    AT&T has screwed me over time and time again with customer service...it wasn't until recently that it's gotten better, probably spent a good $1k this year because of mishaps :(
  12. The Doctor
    Companies With The Worst Customer Service at 8/03/2010 10:30 PM
    Yep, that seems pretty accurate to me. Can't tell you how many of these companies have gotten me steamed while talking to their call center customer service.
  13. brandon
    Companies With The Worst Customer Service at 1/23/2011 9:21 AM
    How about Google?
  14. LUJ1915
    AT&T at 8/30/2011 9:12 AM
    ATT is the worst--cancelled my Internet service on May 2, 2011, --they acknowledge they have record of that but they continue to bill me $30.00 every month--I call them every month and they assure me it will be taken care of--never happens-even charged a late fee--wrote corporate headquarters a week ago-no reply --do not really expect one. Just waiting to see what the September bill is.
  15. jdun
    Companies With The Worst Customer Service at 12/02/2010 5:31 PM
    I can't believe more people don't hate Verizon's service.
  16. JZ
    U.S. Bank NA at 12/28/2010 11:56 AM
    To bad US Bank won't get the same punishment for robbing its customers like a bank robber would.
  17. showyoue
    Fry's Electronics at 8/12/2010 11:32 PM
    so so
  18. james
    Wal-Mart at 12/28/2010 8:40 PM
    no customer service is better than bad customer service
  19. ginny32
    Dell at 4/21/2011 1:07 AM
    Dell's management is to blame. Horrible, horrible treatment of its employees. When a company doesn't treat its employees right, employees won't treat customers right. It's as simple as that!! Dell definately needs to make some serious changes and start employing people in the US and not India!!!
  20. sexycovergirl
    AT&T at 6/23/2011 2:11 PM
    ATT has very poor customer service I hate their customer service for both the wireless and DSL. I've been with ATT for 5 years and I've changed to VERIZON. ATT is ATT I DON'T CARE CUSTOMER CARE.
  21. LUJ1915
    AT&T at 8/30/2011 9:18 AM
    I will be changing to Time Warner.
  22. Ernie
    Companies With The Worst Customer Service at 1/31/2011 7:56 PM
    Hands down it is XM Radio. Pushy Idiots with really bad accents.
  23. escapification
    AT&T at 10/11/2011 1:20 PM
    Signed up for U-verse internet over phone under the terms that the gateway would be free and monthly charge would be $25. Billing won't honor these terms because they "have no way of verifying these terms" and expects me to pay $100 for gateway and $48 monthly service charge. When I call, each department keeps transferring me to another department. I'm paying the $100 because If i don't they will disconnect my service and my credit score will go down for non payment. NEVER AGAIN. STAY AWAY. They will screw you over.
  24. Blackmamba
    Companies With The Worst Customer Service at 3/18/2011 1:28 PM
    why isant verizon up there? they are turning into the worst company....when you call to get serv on the internet they send you to a person that you cant even understand..i sat on hold for 17:54sec only to find them come to the phone and say their system was updating and to call back later...The same thing happen two day ago...

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