Companies with the Worst Customer Service

original ranker Ranker Community 61,889 views 103 items 75 followers

Companies with the worst customer service, as voted on by consumers. Anyone can add to this real-time ranking of companies that can't seem to get customer service right. Next time you're faced with a customer service fail, don't just get mad. Get even, by getting that company up on this list so everyone can see how bad their service really is. This list was generated based on numerous user lists surfacing about this topic and turning it into a CrowdRanking.

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Rank Name

1

Up 236

Down 82

Time Warner Cable

Media, Cable and Other Pay Television Services, Media More
2

Up 375

Down 167

AT&T

Telecommunications, Telephone Communications, Except Radiotelephone More
3

Up 195

Down 97

Bank of America

Financial Services, National Commercial Banks, Offices of Bank Holding Companies More
4

Up 193

Down 95

Wal-Mart

Retail, Department Stores, Variety Stores
5

Up 102

Down 60

American Airlines

Airline, Transportation, Air Transportation More
6

Up 129

Down 54

Department of Motor Vehicles
7

Up 84

Down 45

Citibank

Financial Services, Finance, Investment banking
8

Up 194

Down 98

Comcast

Telecommunications, Cable and Other Pay Television Services, Cable television More
9

Up 117

Down 87

Best Buy

Retail, Radio, Television More
10

Up 41

Down 26

Gold's Gym
11

Up 95

Down 66

Dell

Computer, Computer software, Electronic Computer Manufacturing More
12

Up 45

Down 47

British Petroleum

Petroleum, Petroleum industry, Petroleum Refineries
13

Up 39

Down 25

U.S. Bank

Financial Services
14

Up 7

Down 5

Abercrombie & Fitch

Retail, Clothing, Family Clothing Stores
15

Up 67

Down 37

Microsoft

Video game, Computer hardware, Publishing More
16

Up 46

Down 56

Hooters

Restaurant
17

Up 32

Down 28

Rite Aid

Retail, Pharmacies and Drug Stores
18

Up 28

Down 18

Forever 21

Clothing
19

Up 17

Down 21

Fujitsu

Computer hardware, Computer software, Information technology consulting More
20

Up 57

Down 48

Facebook

Social Network
21

Up 63

Down 45

Sprint Nextel

Telecommunications, Telephone Communications, Except Radiotelephone
22

Up 63

Down 56

Home Depot

Retail, Building Material and Garden Equipment and Supplies Dealers, Lumber and Other Building Materials Dealers More
23

Up 39

Down 39

Sears, Roebuck and Company

Retail
24

Up 1

Down 1

Ticketmaster

Entertainment
25

Up 22

Down 18

Blizzard Entertainment

Video game, Computer and video game industry
26

Up 22

Down 27

Fry's Electronics

Consumer electronics
27

Up 4

Down 8

Apple Inc.

Computer hardware, Computer software, Electronic Computer Manufacturing More

added by: Stefano
28

Up 12

Down 10

Frontier Communications

Telecommunications, Telephone Communications, Except Radiotelephone More
29

Up 22

Down 17

Verizon Communications

Telecommunications, Telephone Communications, Except Radiotelephone More
30

Up 29

Down 37

GEICO

Fire, Marine, and Casualty Insurance
31

Up 9

Down 7

Office Depot

Retail, Stationery Stores, Camera and Photographic Supplies Stores More
32

Up 3

Down 1

Samsung Electronics

Telecommunications, Semiconductor Manufacture, Telephone and Telegraph Apparatus More
33

Up 10

Down 17

Dick's Last Resort
34

Up 5

Down 5

Los Angeles Times Syndicate

Media
35

Up 4

Down 4

Idea cellular

Telecommunications
36

Up 4

Down 4

Philips

Household Audio and Video Equipment, Medical, Dental More
37

Up 6

Down 6

Ashley Furniture Industries, Inc.

Manufacturing
38

Up 4

Down 5

Garden Cafe
39

Up 29

Down 54

Southwest Airlines

Airline, Air Transportation, Scheduled
40

Up 0

Down 0

Victoria's Secret

Clothing, Women's Clothing Stores
41

Up 3

Down 4

Livejournal
42

Up 2

Down 3

Language and Computing

Semantic Web-The Next Gen Web, Natural language processing
43

Up 18

Down 16

Blockbuster

Video Tape and Disc Rental
44

Up 7

Down 7

LinkedIn

Social Networking Software, Online service provider
45

Up 3

Down 2

Majesco Entertainment

Video game, Computer and video game industry, Prepackaged Software
46

Up 0

Down 0

Expedia

Support Activities for Transportation
47

Up 3

Down 0

Juniper Networks

Telecom Equipment Vendor

added by: WorldSpectator
48

Up 0

Down 0

Groupon
49

Up 0

Down 0

Albertsons

Retail
50

Up 9

Down 10

Whole Foods Market
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Delsie Campbel
Companies With The Worst Customer Service at 10/31/2012 9:33 PM

worst customer service companies. Ugh.
Beaulah Lomay
Companies With The Worst Customer Service at 10/11/2012 8:30 AM

10 worst customer service companies. Bwahahaaaa!
Edyth Reopell
Companies With The Worst Customer Service at 9/09/2012 8:30 PM

worst customer service. Yeah yeah yeah.
Tommygun9504
Companies With The Worst Customer Service at 2/17/2012 2:56 AM

I am so, so surprised Nexon Corporation isn't there. For those who don't know them, they're a very pop**ar videogame publisher, but their customer service is the worst on the block. Someone I know got banned from playing for something he didn't even do, submitted a support request to Nexon, and they got back to him 4 1/2 months after his ban ended. Absolutely horrible.
James
AT&T at 12/10/2011 11:10 AM

Also. i have u'verse DSL which i need to call each month for past 6 months to get my special credit adjustment... they said it should be fixed next month..let see what happen...
James
AT&T at 12/10/2011 11:07 AM

This is the worst company, i am not sure if there is anyone in customer service who knows math. I canceled my wireless service in between my billing cycle which i have to pay about $100. I called back to ask how come i did not get any an adjustment (use only 2 weeks of a month)... no body can answer me except saying that the bill is correct and adjustment is 0. How can such an obvious process and no one can answer properly...totally incompetence customer service
escapification
AT&T at 10/11/2011 1:20 PM

Signed up for U-verse internet over phone under the terms that the gateway would be free and monthly charge would be $25. Billing won't honor these terms because they "have no way of verifying these terms" and expects me to pay $100 for gateway and $48 monthly service charge. When I call, each department keeps transferring me to another department. I'm paying the $100 because If i don't they will disconnect my service and my credit score will go down for non payment. NEVER AGAIN. STAY AWAY. They will screw you over.
LUJ1915
Companies With The Worst Customer Service at 9/15/2011 4:30 PM

My problem with ATT has been resolved--after contacting corporate headquarters.
LUJ1915
AT&T at 8/30/2011 9:18 AM

I will be changing to Time Warner.
LUJ1915
AT&T at 8/30/2011 9:12 AM

ATT is the worst--cancelled my Internet service on May 2, 2011, --they acknowledge they have record of that but they continue to bill me $30.00 every month--I call them every month and they assure me it will be taken care of--never happens-even charged a late fee--wrote corporate headquarters a week ago-no reply --do not really expect one. Just waiting to see what the September bill is.
sexycovergirl
AT&T at 6/23/2011 2:11 PM

ATT has very poor customer service I hate their customer service for both the wireless and DSL. I've been with ATT for 5 years and I've changed to VERIZON. ATT is ATT I DON'T CARE CUSTOMER CARE.
johnjohn101
Companies With The Worst Customer Service at 6/02/2011 4:10 AM

why is comcast even on that list everytime i call they are so helpful and polite ive never had a bad experince even the technitions they send out are curtious and polite
1. fedup986
  Companies With The Worst Customer Service at 6/05/2011 12:59 PM
  
  I'm glad you had a good experience with Comcast. That is not the case for most people. I, myself had a customer service rep. Tell me that they were flat out not going to help me with a problem because they didn't feel like it!
Simi Lohan
Companies With The Worst Customer Service at 4/22/2011 4:46 AM

Hi, consumer satisfaction is must for every company if they are not able to satisfied to their customers then they can't survive. http://www.cellhub.com/t-mobile-cell-phones/t-mobile-g-slate-with-google.html T-Mobile G-Slate
1. annami
  Companies With The Worst Customer Service at 6/01/2011 12:23 PM
  
  This is not true. It used to be true. If a company has a monopoly and enough money, they can garner all the commerce they want, take for example, General Motors, Exxon, etc.
ginny32
Dell at 4/21/2011 1:07 AM

Dell's management is to blame. Horrible, horrible treatment of its employees. When a company doesn't treat its employees right, employees won't treat customers right. It's as simple as that!! Dell definately needs to make some serious changes and start employing people in the US and not India!!!
Blackmamba
Companies With The Worst Customer Service at 3/18/2011 1:28 PM

why isant verizon up there? they are turning into the worst company....when you call to get serv on the internet they send you to a person that you cant even understand..i sat on hold for 17:54sec only to find them come to the phone and say their system was updating and to call back later...The same thing happen two day ago...
Ernie
Companies With The Worst Customer Service at 1/31/2011 7:56 PM

Hands down it is XM Radio. Pushy Idiots with really bad accents.
sarahs
Companies With The Worst Customer Service at 1/27/2011 9:31 AM

Wow! That makes me a proud employee and consumer of DISH! We have some amazing promotions and our customer service is great in my opinion. I have TV everywhere, HD free for Life and I have been looking into getting the Google TV for my room. Having the same things as our customers is great. I never have trouble with my equipment and never had a problem talking to customer service.
brandon
Companies With The Worst Customer Service at 1/23/2011 9:21 AM

How about Google?
james
Wal-Mart at 12/28/2010 8:40 PM

no customer service is better than bad customer service
JZ
U.S. Bank NA at 12/28/2010 11:56 AM

To bad US Bank won't get the same punishment for robbing its customers like a bank robber would.
jdun
Companies With The Worst Customer Service at 12/02/2010 5:31 PM

I can't believe more people don't hate Verizon's service.
crazy2
Department of Motor Vehicles at 11/24/2010 10:14 AM

Las Vegas DMV Anyone will HATE..........
crazy2
Sears, Roebuck and Company at 11/24/2010 10:13 AM

SEARS was a Grate place to shop before they sold out...
crazy2
Dell at 11/24/2010 10:10 AM

DELL IS Number 1 on my list !!!!!!
showyoue
Fry's Electronics at 8/12/2010 11:32 PM

so so
David
Companies With The Worst Customer Service at 8/11/2010 3:11 PM

AT&T is by far the worst.
tonyadam
AT&T at 8/08/2010 12:02 PM

AT&T has screwed me over time and time again with customer service...it wasn't until recently that it's gotten better, probably spent a good $1k this year because of mishaps :(
The Doctor
Companies With The Worst Customer Service at 8/03/2010 10:30 PM

Yep, that seems pretty accurate to me. Can't tell you how many of these companies have gotten me steamed while talking to their call center customer service.