Abercrombie & FitchThe customer service here SUCKS. I usually walk into retail stores like these with a smile+greet and sometimes a blurb on their hottest promotion. Although I have walked into a few stores without any acknowledgment, I certainly don't expect associates to completely ignore me when I approach them with a smile. This store deserves to be on this list because of my own personal experience.
Here's what happened: I regrettably walked into an A&F in the Brea mall a few years ago, hoping to walk out with a couple of t-shirts. I saw two male associates folding t-shirts and chatting away. As I approached these guys with a smile, they both glanced at each other, immediately stopped what they were doing, and walked away from me as they headed towards the back room. This situation could be translated in many ways: lazy associates who didn't feel like customer servicing, or maybe they didn't see me? (They actually made it very obvious that I was present so we'll have to rule that out.)
For me, it was a big red flag of discrimination. This happened during the time they recalled a newly designed t-shirt that was considered quite offensive to the Asian Community. You can read more about here: http://articles.sfgate.com/2002-04-19/news/17541524_1_rick-shaw-s-hoagies-t-shirt-abercrombie-fitch
Ever since that incident, I refused to shop at A&F.
Garden CafeHere's another restaurant that hates giving out refills. They usually give you your first refill after you've finished your meal and asked for a check. I get pretty thirsty after 3 bites of my meal, so I'm constantly drinking something. So when I feel like I've suffered from thirst during a meal, I usually provide little to no tip at all. What bothers me the most is that they intentionally ignore you when you ask for a refill.
After going their 2-3 times a week for 3 years, I realized that I could not stand these people any longer. So I stopped eating there completely.
Albertson'sI usually don't have really bad customer service experiences at any grocery stores, but one particular Albertson's store belongs on this list. This store is located in Buena Park, CA. Their cross street is Lincoln/Valley View.
I was just about to leave the "self-checkout" register when the register ran out of register paper. I located the Manager and told him, with a smile, that this particular register was out of paper. He looked at me, walked passed me as if I did not exist, RUDELY refilled the register, and walked away. He did not say a SINGLE word. How RUDE! And it was the way he dealt with the situation - his facial expression gave off an obvious vibe of you're-not-worthy-of-my-attention-you-little-person.
Here's another incident: I was at the "self-checkout" counter scanning my products when this worker comes up to me and insisted on helping me ring. I was doing just fine, but for some odd reason she didn't want to leave my sight. She made me feel like I was going to steal or I didn't know how to ring up my own groceries. It's called a "self-checkout" for a reason right? She didn't know the number key to one of the grocery items, so I taught her how to use it. How embarrassing is that?
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