Customer Care Framework

Microsoft Customer Care Framework (CCF) was a Microsoft .NET desktop-based framework which was used to address issues faced by service providers caused by multiple line of business (LOB) systems while interacting with their customers. It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product. The Customer Care Framework provided a core set of functions for customer support avenues including voice call via call center agents and Internet portals. The framework leveraged other Microsoft server products including the BizTalk Server, and SharePoint. CCF required the use of Microsoft SQL Server and Microsoft IIS for the server side, which it uses to provide a base core set of web...