Posted on Reddit by u/Chronic_Cat_Petter:
I'm a dog bather in a corporate salon and I make 11$ hourly, plus usually like 10-25$ a week in tips. I have a regular who has a few MASSIVE Pyrenees akitas (130 pounds each) and she gets a full deshed on all of them, they typically take the entire day to do and they SEVERELY clog up my schedule because we technically are not supposed to book them together. However I always happily take them because their owner compensates me for my work since corporate can't be fucked to do it. She typically tips 40$ per dog.
Lately she has stopped tipping at all despite always saying she's very happy with the results and I get it, I really do, prices are going up everywhere and the economy is shit right now. Because of this, I made a note for myself and the other groomers to change how we book her, I planned to start taking one of her dogs a day and booking out a little bit farther than she typically does so we can plan the entire week around these dogs. If she can't do this, then I think I'll have to tell her that it's the only way from now on and shell pretty much have to take it or leave it because of how much of a strain it is on us. It's more inconvenient for her but if I'm not being compensated either by her or the company for how much physical labor these dogs are, then I feel like I should get to make that decision (and the rest of the salon staff is almost 100% in agreement with this, just one person isn't sure). Well, my family disagrees... I was talking about work with my parents and they both feel that I am being completely unfair to the customer and said that I shouldn't make ANY decisions based off of tips. My mom is a formal mobile groomer and has more experience in this industry than I do, she said that I should continue to let the customer bring them all in at once because if I can physically handle it when I'm being tipped, then I can physically handle it when I'm not being tipped. Changing things might deter the customer from coming back and that will be bad for business since she is one of the highest paying customers we have at our location.
I'm torn because when I say it out loud I do feel like I sound greedy, but when I do the math I feel justified. The company charges this customer over 100$ per dog for our services. Because I only make hourly, after taxes and without tips, I see about 15$ per dog regardless of breed or what service they get. I'd happily bathe a chihuahua for that price, but not a Pyrenees akita...
Edit: explaining the math a little more since its vague and see where there might be confusion: I get 11$ hourly and work 7.5 hours 5 days a week, so about 82$ a day before tax. Excluding tips and accounting for tax, it's close to 77$ a day and I typically do 5 dogs a day. Regardless of how long it takes and regardless of breed or service, it comes out to be 15.4$ per dog I do IF I hit that 5 dog mark which I do almost every day.
Also, despite the changing her booking, I do very much like this customer and greatly appreciate how much she takes care of her dogs.