Given how the United States decided to formally recognize corporations as people in 2010, these 2018 corporate fails should come as no surprise. Just like a thoughtless celebrity can make a public gaffe that leads to major backlash, the employees who man the Twitter and Facebook pages of major companies can land in the midst of some major corporate social media fails.
It's bad enough to tweet out something of questionable taste that reflects poorly on a single person. Imagine making a poorly timed joke or factually inaccurate statement that tanks the reputation of a company made up of hundreds or even thousands of people. These cringe worthy corporate social media fails of 2018 will make you think twice before hitting "post."
Bad jokes, misguided ad campaigns, misinformation, and occasionally downright incompetence can lead to massive outcry and even profit loss. The corporations with the worst social media are often left scrambling to make quick apologies to save face. While 2018 corporate screwups can leave a company's PR team working overtime, the good news for these brands is we live in the age of the 24-hour news cycle. One headline grabbing scandal can only last so long before being replaced by a fresh source of public outrage.
What are the worst social media gaffes of 2018? Cast your votes below to decide.
Snapchat Posted An Ad Mocking Rihanna's Domestic Abuse
Is it just me, or is this ad that popped up on my Snapchat extremely tone deaf? Like what were they thinking with this? pic.twitter.com/7kP9RHcgNG— Royce Mann (@TheRoyceMann) March 12, 2018
In March 2018, Snapchat enraged the public when it ran an ad that mocked Rihanna's domestic abuse. In 2009, the news broke that Chris Brown had brutally beaten Rihanna during an argument. The ad Snapchat posted was for an ap called "Would You Rather", based on a popular party game in which players must choose between two unpleasant scenarios. The ad in question asked users, "Would you rather slap Rihanna or punch Chris Brown?"
Snapchat issued an apology after facing backlash, claiming the ad was approved in error and removed as soon as the company became aware of its content. Rihanna, however, was not having the apology. She posted a lengthy response via an Instagram message condemning the app for shaming domestic abuse victims everywhere. Rihanna ended her rant with the words, "Shame on you. Throw the whole app-oligy away."
Pepsi Hinted At Releasing "Lady Doritos"
PepsiCo was apparently considering releasing "Lady Doritos." What exactly are they? During an interview on the Freakonomics Radio podcast on January 31, chief executive Indra Nooyi had this to say:
"As you watch a lot of the young guys eat chips... they lick their fingers with great glee, and when they reach the bottom of the bag they pour the little broken pieces into their mouth... Women I think would love to do the same, but they don’t. They don’t like to crunch too loudly in public. And they don’t lick their fingers generously and they don’t like to pour the little broken pieces and the flavor into their mouth."
Nooyi also said the company was brainstorming women-specific snacks that could be marketed and packaged in a different fashion.
The bizarre conversation sparked plenty of jokes – and anger – across social media. Who would ever assume snacks should be gendered? PepsiCo eventually issued a statement assuring the public they were not making Lady Doritos, stating, "We already have Doritos for women – they're called Doritos."
Ram Used A Martin Luther King Jr. Speech About The Evil Of Advertising To Sell Trucks
Plenty of successful ad campaigns have premiered on Super Bowl Sunday, but having millions of viewers means reception can just as easily swing the other way. This was the case for Ram Trucks when they released a new commercial on Super Bowl Sunday in 2018. The commercial included audio from Martin Luther King Jr.'s "Drum Major Instinct" sermon, played over a montage of working class people and Ram trucks driving through tough terrain. The audio included the lines:
"You don’t have to know about Plato and Aristotle to serve. You don’t have to know the theory of relativity to serve. You don’t have to know the second theory of thermodynamics in physics to serve. You only need a heart full of grace, a soul generated by love."
This was linked to the new Ram tagline, "Built to serve." However, had Ram officials listened to the rest of the speech, they would have heard King slam advertisers that make people feel they need to drive a specific type of car to make their neighbors envious.
Needless to say, reactions to the ad were extremely negative. The company was slammed across social media platforms and the commercial was interpreted as hypocritical and downright offensive.
A New York Times Editor Failed To Turn Off A Satirical Browser Extension That Changed "Millennials" To "Snake People"
“Pro tip: Disable your ‘Millennials to Snake People’ extension when copying and pasting.” - New York Times pic.twitter.com/LBlGlJLeVy— Stefan Molyneux (@StefanMolyneux) March 8, 2018
While not exactly a social media specific fail, a bizarre New York Times article was widely circulated via social media on May 7, 2018. Due to an editorial guffaw, the piece quickly became the source of both jokes and utter bafflement. An article appeared in the New York Times online edition regarding Donald Trump's recent claims about trade. Readers quickly realized the writing included a nonsensical quote from Time Magazine. After social media users began pointing out the error, the New York Times issued a correcting stating an editor had copied and pasted the quote using the satirical "Millennials to Snake People" add-on. The editor apparently did not catch this before publishing.
In addition to replacing "millennials" with "snake people," the add-on changed common words and phrases found in think pieces to random gibberish. The original quote from Time Magazine read, "America's trade deficit narrowed dramatically during the Great Recession." When copied and pasted with the "Millennials to Snake People" add-on, it read, "America's trade deficit narrowed dramatically during the Time of Shedding and Cold Rocks."
The New York Times issued a correction and - eventually - Justin Black admitted to being the guilty editor on his own Twitter. The New York Times, to its credit, seemed to take the error with good humor. In their correction, they offered readers the "pro-tip" to always disable the "Millennials to Snake People" extension when copying and pasting.