Anybody who has ever worked retail knows there are always absurd rules governing how employees must behave on and off the floor. The rules Victoria's Secret staffers must follow are incredibly irregular, though. These mandates dictate not just what employees can do, but also what they can't. VS employees have to walk on eggshells.
The craziest requirements at Victoria's Secret stores will shock the average customer because the work looks relatively easy. Employees are just as regulated as the Victoria's Secret models, though.
Employees Can Sell Returned Items If The Tags Are Attached
Nobody wants to buy used underwear. But, according to one source, Victoria’s Secret company policy allows anything with a tag to go back out for sale. Thankfully, after a few investigative reports found that some products on the sales floor were less than pristine, the company responded and said they were changing their practices.
Still, always wash underwear before wearing it for the first time, just to be sure.
Employees Have To Compliment Customers - Even If The Compliments Are False
Victoria’s Secret employees really aren't supposed to be honest with customers. If someone asks for an opinion about how a lingerie set looks, for example, the employee is going to say the shopper looks great. The truth is totally irrelevant, unless it's specifically regarding one's bra size.
Consider bringing a tactfully honest friend for feedback when you shop, instead of relying on VS employees.
Employees Sometimes Experience Pressure To Work Through Breaks
Victoria’s Secret employees have sales goals to meet. From a manager’s perspective, anybody who isn’t carrying their weight is expendable, which means that employees might be sent home if quotas aren't met. That puts the pressure on VS staffers; many of them feel they need to work through breaks to hit sales goals.
It’s not so much that the company requires employees to work through breaks (that’d be in violation of labor laws), but the high sales requirements are very intimidating.
Workers Are Often Subject To Harassment
One of the worst things about working at Victoria's Secret is the harassment. Multiple former employees say they constantly faced sexual harassment, and that management forced them to grin and bear it. According to one employee:
One time, a 14-year-old boy who could barely see over the cash wrap informed me he wanted to buy lingerie for his 'future wife' because I looked just like her. Meanwhile, his friend was hiding behind the panty bar filming it on an iPhone. They thought they were hilarious.