20 Hotel Workers Describe The Creepiest Things They've Seen

Just about everyone has a creepy, scary, or horrifying hotel story, but if you ask the average hotel worker (night audit clerks, housekeeping staff, managers, etc.) you'll likely hear stories beyond your wildest imagination. As proof, consider these 20 tales from hotel workers around the world. You won't be the same afterward.

  • Mr. M

    From Redditor /u/voteforbetti31:

    "Excuse me for not being an amazing storyteller, but this is definitely a true story. Not me specifically, but my mother used to work at a hotel in Washington, DC, back in the '90s as a housekeeper/maid. She needed money because she was a refugee from Vietnam. Even though she didn't know much English at the time, she knew enough to get by at her job and all the other staff and hotel guests loved her because of how sweet she was. Because of this, anytime high profile guests (such as the Backstreet Boys) would stay at the hotel, the manager always sent my mom to clean the room since she was good at it.  

    Anyway, one day, a guest came. We'll refer to him as Mr. M because I don't know his real name. He checked in to their most expensive suite. As usual, the manager told my mom to take care of his room. As she got there, there was a 'do not disturb' sign, so she told the manager she would come back later. What was weird was that no one was ever allowed in his room. The man stayed there for over a month, and not one time did he let a staff come in to clean. However, he paid a lot and he gave a warm welcome every time he passed a staff member/housekeeper, so no one payed him any attention. Then one day, people didn't see him anymore, so they assumed he checked out, even though the receptionist had no account of this. Since it had been so long since the room was cleaned and the 'Do not disturb' sign wasn't on the door anymore, the manager told my mom to go check it out and try to clean up what she could. As she got to the floor and unlocked the door to the room, a disturbing smell hit her. She couldn't figure out what it was, but she continued to survey the room, which was disgustingly messy. Her words were that, 'it looked like someone had thrown a rave,' even though no other guests seemed to have ever gone into the room besides Mr. M. It had looked like Mr. M had deserted the place without telling anyone. My mom was still shocked by the smell, so she tried to track it down. As she followed the smell, she could tell it was coming from the hotel room closet. When she opened the closet, there was nothing but a cardboard box on the ground from which the smell was resonatin[g]. My mother's first instinct was to open the box to see what it was and clean/throw it out. When she opened the box, what she saw scarred her to this day. It was the rotting/decomposing head of a young woman, chopped off. My mother immediately screamed and got out of there, where she fainted in the elevator. Once she woke up, cops were everywhere and the hotel was like a CSI scene. The manager told her that Mr. M wasn't his real name and he used a fake credit card to check in. The head of the woman was identified to be like a [sex worker]. I don't know much more or any nitty gritty details, but I'm sure one can look it up on the internet for more information. Needless to say, my mom quit that day."

  • A Most Strange Guest

    From Redditor /u/Loco_Mojo:

    "I've come to realize (through my two years as a night auditor) that the things that shake you the most are not the weird noises you hear or the overwhelming feelings of loneliness at 3 am. The stuff that really gets to you simply being things that your guests do. 

    There have been a few good incidents that have shaken me a bit over my tenure. An intoxicated man waving his gun around at 3 am, a woman having a schizophrenic breakdown in a room and having a violent dispute with herself, and a man wandering the halls talking to himself for hours on end.  

    For the sake of the thread though, I can remember one that struck me as extremely odd. One night a few hours after I had arrived for my shift, a guest kept coming down and aimlessly wandering around the lobby and breakfast area. He was doing extremely odd things like talking to himself and sitting down at a breakfast table only to stand up and switch chairs at the same table every two to three minutes. Every time I asked him if he needed help, he would jerk a little and mumble that he didn't need anything.  

    Well a few hours or so after he finally went to his room, he came back down and said he had turned the heater on and it made him short of breath, and needed me to call an ambulance. So even though I was confused, I obliged. About a minute later, the hotels fire alarms started to go off. The whole time the firemen were going up and down from his room, they kept asking if he had anyone with him or if he was alone, and I kept telling them that he was in fact alone and had no other guests in the room with him. 

    After the firemen left and everything was back to 'normal,' I went to look in the man's room. He had rearranged all of the furniture, put the TV in the bathroom, and had put his trashcan in the middle of the room and set it on fire. The thing that troubled me wasn[']t the fact hat the man intentionally set his room on fire, and could have possibly burned the hotel down, it was the fact that, even though he was alone, he had small children's clothes spread around the room."

  • Packed Lift

    From a former Redditor:

    "Got into a lift from the top floor to head down. Lift stopped at fourth floor, door opened, saw people outside standing still, making no attempt to come in despite me being alone inside and there was room for them. The automatic lift door then closed and before it was completely shut, I heard someone outside said 'Why is the lift so full of people?'"

  • Awful Night On The Job

    From Redditor /u/ArtyTheAntelope:

    "Hotel bartender here. Started a few months ago at a more upscale place. It was a quiet evening and a distraught-looking guy came to the bar and ordered a shot and a beer. I was catching some f*cked-up vibes. 

    To lighten the mood, I tried to drum up some light-hearted conversation. He tried to talk but couldn't. So I asked him if everything was alright. 

    He said no. I asked, 'What's wrong. Anything I can do to help? How about a plate of some food. On the house, buddy.'

    He declines, proceeded to tell me the escort he hired slit her wrists and is [a corpse] in his room's bathtub.  

    I jumped back and was like, 'holy sh*t I'm calling 911.' After calling 911, I ran back to the bar to find the man slumped on the bar not moving. I run over to check on him, and his pulse is weak and he is pale and cold.

    After, the police and medics arrive and cleaned up the mess. ... There was the man's [end-of-life] note found in the room by another guest a few days later (yup a few days) that said he wanted to feel a woman's touch one more time before [OD'ing] on something that killed him at my bar. 

    F*cked up. I got a week off work to deal with it, and was shocked when I came back to find everything normal, like nothing happened."

  • Unusual Clean-Up Request

    From Redditor /u/Fluxywild:

    "Worked in a motel when I was 17-18 years-old. I was at the front desk not working when the housekeeping guy called me to check something out in a room that was being cleaned. I go up there and the housekeeping guy is standing in the middle of the room, pointing up to the ceiling. 

    There was a set of bare foot prints on the ceiling, which is at least 10 feet high. Bare. Not shoes or slippers, and only in the middle and nowhere else. There's no way he jumped that high upside down and left no prints on the walls either.  

    Also he left a single bullet on the bed."

  • Shadow Figure

    From Redditor /u/Mythrin:

    "I used to work in my aunt and uncle's hotel in a Scottish village about 12 years ago, and the freakiest shit that happened to me was one night when I was sleeping in the staff quarters and heard a banging noise from along the corridor. This was about 3 am after most of the staff had gone to bed. I got up to go and tell whoever was coming in late to shut the f*ck up so I could go back to sleep, but the corridor was empty. Well-lit I have to add, this is key.

    So I walk down the end of the corridor to see if it's folk coming up the stairs drunk or whatever. I look down to see a figure stomping up the stairs. The only way I can describe it is as though a shadow of a person that was solid. There were no features on the face or clothes on its body. Imagine someone in a black morph suit walking along but you could see things through them.  

    I turned and ran back to my room and shut the door. I could still hear the stomping for some time, and I don't think I got a wink of sleep at all that night. I didn't leave my room until the sun was shining through my window. I asked a few of the other staff if they heard the banging the night before, but nobody else had, and like f*ck was I gonna mention seeing shadow men coming up the stairs at 3 am."