• Customer Service & Retail

Retail Workers Describe The Customer Encounter That Nearly Made Them Lose It

List RulesVote up the craziest customer.

The Reddit question that gave every customer service worker flashbacks: What's your "I'm about to lose my sh*t" moment you had with a customer? The detailed answers ranged from extreme couponing to dog poop. But one thing remains consistent: how insane some customers can truly get.

  • 1

    Customer Destroys Movie Rental Store For Charging Her Late Fees

    From Redditor u/CaptainWisconsin:

    There was a woman who not only absolutely refused to pay her late fees (which were legitimate), she became so enraged that she threw her stack of tapes at me, hitting me in the face. She then marched around the store and knocked every cassette, DVD, and coverbox that she could reach off of the shelves (some with her hands, some by swinging her purse), while shouting obscenities. My manager got on the phone and called the police. When Angry Lady finished trashing the store, she demanded to know which cars out on the parking lot my coworker and I drove. When we refused to say, she spit at us and knocked all of the candy/shelf talkers/etc. off of the counters, and began stomping on them.

    Oh, and the late fee she owed? $12.

    Over-the-top customer?
  • 2

    Woman Orders Large Drink In A Small Cup

    From Redditor u/PB_PB:

    Had a woman come in and request a large drink in a small cup. I asked her to repeat that. She reiterated she wanted a large drink, but in a small cup. I told her that wasn't possible. This went on and on, her yelling that it wasn't that difficult to understand, I'm trying to tell her that they're different volumes. Eventually I filled up a large, got a small cup and dead-eyed her while pouring the large in until it overflowed and went all over the counter.

    Over-the-top customer?
  • 3

    Angry Customer Throws Change Directly At Cashier's Face

    From Redditor u/All_Them_Armadillas:

    This crazy woman was already a known problem customer in our store. Being one of the managers and a longtime retail veteran, I usually helped her when she came in.

    One particular day, she came in wanting to return a clearance item she'd bought 3 MONTHS AGO. I knew she knew our return policy and pointed out the "Final Sale" note on her crumpled receipt.

    After more back and forth, she asks that I let her just exchange it. As she's giving me a headache, I agree, inform her that the exchanged item WOULD NOT be able to be returned or exchanged and reminded her of how much credit she had.

    She comes back with another item and slams it onto my counter. Lo and behold, there's a dollar and change difference between her original item and the new one. She's furious, shouting that she shouldn't have to pay it and don't I know she's suffering! I firmly insist she coughs up the difference as THAT'S HOW EXCHANGES WORK.

    She responded by pulling a fistful of change out of her purse and throwing it at my face. A nickel bounced off of my glasses. I saw red but calmly counted up the change, slid the excess across the counter (which she threw onto the floor) and she stormed out.

    Over-the-top customer?
  • 4

    It's Not Stealing, It's Borrowing Without Permission

    From Redditor u/mimieieieieie:

    I used to work in a perfume and makeup shop. An old Karen walked in and spent some time in the store, and then left with a lipstick that she didn't pay for. The security guy immediately went after her and told her that this counted as stealing, and if she doesn't pay for it, he would have to call the police.

    Karen came back shouting and saying some awful sh*t to the security guard, making a huge scene. The manager came down, and Karen told her that she just wanted to see the color of the lipstick in the daylight, that's why she walked out (note that it wasn't a tester, it was a product), and the security guard harassed her.

    At this moment the manager actually apologized, and told Karen that the guard made a mistake.

    Over-the-top customer?