Answering calls all day might seem like a boring job, but when you're working as a 911 operator or another type of dispatcher, you're bound to have some of the scariest and most unsettling conversations. This collection features stories from real life 911 and emergency dispatchers who shared their personal accounts of nightmare calls on Reddit.
Compiled are the most disturbing and frightening calls operators and dispatchers have received on the job. And it's clear from every story that working dispatch and helping people in life-threatening situations is one of the toughest jobs.
From Redditor /u/PsychedelicGoat42:
"A friend of mine who used to dispatch has the worst story I've ever heard. It was one of her first solo 911 calls, and the caller is requesting medical help with slurred speech. My friend was under the impression it was an elderly gentlemen experiencing a stroke.
When units arrived on scene, however, they discovered that the caller was a 17-year-old who had been shot in the face by his mother. He bled out and died while my friend was on the phone with him."
From Redditor /u/Lurlur:
"I answered a call from a woman who had run over her husband in a speed boat and chopped off his legs. Their children were with her in the boat. It was the husband's 40th birthday, and he wanted to go water skiing. She didn't want to because she wasn't comfortable driving the boat.
From Redditor /u/Shumani:
"I worked as a police dispatcher/911 call taker for a while. There are many different types of disturbing calls such as calls from mentally disturbed people and calls that leave you shaking afterwards.
My most terrifying call was from a guy who was on the verge of committing suicide. I actually don't mind suicide calls because the calls are usually made by friends, family, or after the fact, so you can usually get information and send out the call. However in this case, the actual guy called. He was extremely high or drunk, sobbing UNCONTROLLABLY (heavy emphasis), and was using an old deactivated cell phone, so I could only find the general area of where he was calling from; he had a knife to his throat and was on the roof of a high-rise.
I could not get through to him because he was out of his mind and refused to tell me where he was while crying the whole time. I was on the phone with him for 10 minutes trying to figure out where he was and using everything I had in my arsenal to get him to not go through with it. During all this time, I was only able to get his name. He then hung up, but 10 minutes later called back and I got him again.
For the next 20 minutes, it was the same unresponsive threats to kill himself, but I pinged his cell and saw that he was near some apartment complexes, so I said, "F*ck it," and sent cruisers to every apartment complex in the area and told them to find a crying guy with a knife. I was on the phone with this guy for about 20 more minutes while the cops searched the area and finally found him hiding under a staircase in an apartment complex with a knife.
I found out later they shipped him to a hospital and that he was f*cked up on something. I was shaking afterwards, and my next call was from a tow guy, but I could barely type."
From Redditor /u/Gangrapechickens:
"I was a year into the job in a pretty large town with woods all around. I got a call from a young man who identified himself as being 21 years old. He said he went on a hike with his best friend, but this is where it got weird. I asked for his location, and it was about 50 miles from the nearest trailhead, but not in the direction the trails move. I asked him to tell me what the problem was and what services he needed when he burst into tears, saying one moment his friend was in front of him, and the next he was gone. I dispatched the sheriff and was told neither man was ever found. It still freaks me out."