Over on Reddit, current and former customer service workers share their best stories of truly stupid customer complaints and requests. From not understanding salt to demanding refunds for anything and everything, here is a small sample of complaints that will make you weep for humanity.
Not Understanding How Salt Works
Posted by u/blissbali2020:
Many years back, worked for a store chain which sells all products related and connected to Nature. Among them, the Himalayan salt stone lamp. It's a stone made of salt that encases an electrical bulb. It is supposed to help for regulating ions in your home/office.
A customer called us to complain that their stone disappeared at home, and asked for a refund. As open mind as I can be, I however tried to understand what she meant exactly by "disappeared."
Story is, customer removed the stone from the bulb and put it in her dish-washer to clean it.
I had to be super nice with her to make her realizing that salt dissolves in water. Specially in hot water.. Without her getting upset and getting offended. It was a lonely moment...
Reply by u/canarchist:
It's the raccoon washing cotton candy video in human form.So dumb?
It's Your Fault The Sign Is Correct
Posted by u/woodenman22:
A guy asked if I was the manager.
“Can I help you with something?”
Angrily: “Yeah, three Saturdays in row now I come down here at 4:30, and every f**kin’ Saturday you close at 4.”
“Uh...yeah. We close at 4.”
At least he left then. The worst ones don’t leave. They just keep going.So dumb?
'Can You Keep The Volume Of This Stadium Concert Down?'
Posted by u/YonderIPonder:
I worked at a concert venue. I was always careful that our venue isn't loud enough to cause hearing damage for either the performers or the audience, having a few decibel readers throughout the venue. Sure, you can have it loud, but at some point you're just hurting people and the sound isn't any better.
I had this one lady come in, saying that she just had ear surgery, and that she wanted me to keep it WAY down. She said that she could experience permanent damage if I didn't keep the volume down. There was a thousand people in the venue, and she wanted me to keep the noise at a conversational level. I told her to leave, and when she wouldn't, I had her escorted out. There's no way I'm getting sued by someone that stupid.So dumb?
Shake Hands With Danger
Posted by u/omfgcheesecake:
I used to work at Tim Hortons throughout university. We had a guy come in once very angry because we [messed] up his coffee when he came through the drive-thru. Instead of sweetener, we added sugar. This wouldn't have been a huge issue to fix and generally people are level-headed and realize that mistakes do happen. However, he was throwing a hissy fit claiming he'd a diabetic and that spoonful of sugar would have surely killed him had he ingested more than one gulp of the coffee.
Because he was freaking out like a rabid dog, my manager stepped in and offered him any other item on the menu for free (because he wouldn't accept just a redo of the coffee.)
Buddy decides he wants a dozen donuts. No problem. I pack up the dozen, hand it to him. He then proceeds to eat not one, not two... but THREE lard-sugar-fat glazed donuts in front of my eyeballs even though he just claimed he was severely diabetic.So dumb?