Customer Service & Retail
487 voters

23 Servers Shared Stories Of Suddenly Heartwarming Moments At Their Jobs, And They're Beautiful

March 5, 2020 4.3k votes 487 voters 9.9k views23 items

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Being a server is hard. You frequently have to deal with so many demands and so little respect. While some customers can be an embarrassment to the human race, there are a lot of people out there treating servers right. These stories from the subreddit r/TalesFromYourServer warmed our hearts and made us believe in the mankind again.

  • 5

    Receipt Retaliation

    From reddit user u/aaanon5402

    It was my first day at a pizza restaurant. This place was always SLAMMED... it’s really where I learned how to be a good server, before that I worked at over staffed burger joints or Italian restaurants. Things were moving pretty fast but I was doing surprisingly well. I had about 10 tables and I was used to 3-4 table sections. I will never forget this couple that came in and sat down at table 24. They were an old couple. I’m talking both gray haired and over dressed to be at a pizza restaurant. I will say I did give them excellent service despite my frazzledness of starting a new job. I was feelin it, and felt great about handling all of my tables...until I did mess up. The man at table 24 handed me his card to close out. I’m BUSY.. like didn’t even have time to pick a wedgie if I had one, busy. I go to the computer and swipe his card. Admittedly I forgot to print out the itemized receipt, which I get can be very frustrating. Man at table 24 had every right to be upset. But instead of asking me to grab the itemized receipt, he began to LOUDLY, in a small room, with a deep and firm tone tell me how horrible I am at my job. That no wonder I only got as far in life as working at a pizza shop. He kept going on with these TERRIBLE comments and wouldn’t let me walk away when I tried. So now all of my other tables just saw me get ripped a new asshole, and I’m in the weeds after wasting time getting yelled at by this guy. The owner of the restaurant must have come in at some point. He saw this man yelling at me, came up to the table and did the most bad ass thing I’ve ever seen.

    Owner: “Excuse me sir,” he says to the man at table 24, “I am the owner of this establishment. I’m not sure what the problem is here and frankly, I don’t care. What I do care about is you belittling my waitress. So I’m going to ask you and your wife to leave and not come back to my restaurant.”

    Man at table 24: “Fine but you’ll be losing our business.”

    Owner: “I really don’t care, and don’t want people like you in my restaurant anyway.”

    It was the coolest sh*t I had ever seen. The owner STOOD THERE AND WAITED for these people to leave. It was f*cking bad *ss.

    After they left the owner came up to me and said: “F*ck those people. You’re doing a great job and I wouldn’t have hired you if you didn’t show potential. If anyone else talks to you like that I want you to tell them to f*ck off and get out. I don’t want their money.”

    Coolest. Boss. Ever.

  • 6

    Working Together To Have A Perfect Meal

    From Redditor u/hashtagdrunk

    I work at a fine dining establishment where kids aren't expected, but obviously welcome. I adored this group I had tonight celebrating their grandmother's 70th birthday. When they made their reso they let us know that they had young children in their party that might be disruptive, and asked to be seated appropriately. No prob! Heck, we'll put you in our private dining room where none of our other guests will notice your 3-8 year-olds being noisy. They checked in with the hostess and had some cocktails in the bar before they sat down in their private room, seemingly pleased.

    Everybody sat, super pleasant, easy to deal with. Friggin great, not everybody with kids in fine dining is so easy.

    They gave us a heads up that their kids were energetic, and that they wanted to be there for a while, so putting them in our normally $75 priced private room was on the house and totally worth it.

    These kids might have been irritating, running around and whatnot, but what was extra awesome about this group is that they told their kids to "time-out" when I entered the room with a tray of drinks or arms full of food. Whenever I entered, the older kids politely expelled "time-out!" and everyone "froze" so I could walk around them without worrying about running into them. When I left the room I called "time-in" and they'd return to running around AF. It was oddly fun, and I appreciate that family to no end; not only for raising kids to acknowledge the people they encounter in their daily lives, but for just being genuinely wonderful.

  • 7

    Pay It Forward

    From Redditor u/FASBsGAAP

    So to start off with my restaurant, a high end steakhouse, has a rewards program. You get points to spend that accrue at a 10% rate off the dollars you spend.

    One of our regulars has found an amazing way to spend these points. He's really rich and doesn't need them so he's authorized me and another server to spend his money on... worthy tables.

    I'm not looking for them but now twice I've been privileged enough to buy a meal for a deserving party.

    Last night I had a five top: a young couple(bride and groom), his parents, and the grooms sister. As part of my standard greeting I ask if their celebrating anything. The mother says they're celebrating good medical results. The sister says, "Yeah no more chemo!" And points to the bride. They were young, early twenties, they couldn't have been married long. And she was already a cancer survivor? I can't even fathom. They collectively shush the sister, they seem private. I say congratulations and solicit drinks. They don't want anything. I leave them with the menus. When I come back they order mostly the cheapest things on the menu. I get the impression they can't afford to be here.

    I slowly start to add little things to their order. We do tableside Caesars. I put on a big show and crack a bunch of jokes, warming them up. I upgrade their steaks secretly. With entrees I bring the bride our most expensive wine by the glass. Say it's on the house and do a big somm routine and extol its story and virtues. She's loving it. I bring out sides they talked about ordering but didn't. For dessert we put on a big flame show with bananas foster. They order the minimum order of two, we get the whole table. A little candle for the bride. I bring out a thirty-year tawny port. It blows her mind.

    My wealthy friend only had $380 dollars left on his account. Too much charity I guess. I pull off a hundred from the check and pay for it myself. I left a little on the check to give the father some dignity. I present the check and whisper the story about the entrepreneur and his points. We both choke up. (I'm crying a little now.) He pays. When I come back he says, "Now I don't have a lot, but I have enough and I've always given to charity. But I've never known what it felt like to receive it until now. It's amazing. I'll pass it on." They asked if their benefactor was there. I said no. They asked for his name, I said he liked to be anonymous. They tipped me 50% of the original total. I didn't take a cent of it.

    Best experience of my 15 year serving career.

  • 8

    Comforting Each Other

    From Redditor u/Rounder057

    This happened a few years ago but was reminded of it. I was bartending on the bar side of a restaurant. A man came in with his son, about 3 years old. He ordered a small beer and seemed sad about ordering it. He wasn’t really drinking, sips here and there. He would look at his beer and then his son and then off into the distance. At this time I had about 2 years sober so I thought I knew what I was looking at. I have seen people on the relapse edge and I have been there myself, it is a dark and lonely place. He ordered some food for his son only and I rang it in. I went back over and asked him if everything was alright. He nodded at me, like you would expect when a stranger asks that type of thing but it was obvious he wasn’t. I gently asked again and this man broke. He looked up at me and I could tell he was holding back an ocean of tears. He told me that his wife had died 2 days ago. He said that he had no idea what to do or how to do it. He said he ordered the beer because he thought that would help but realized that there is no cure for his pain. He said he didn’t know how to tell his son let alone get by alone with him. It was f*cking heartbreaking. The food runner brought out the boys food and it was awkward but it broke the tension in a way. He said over and over “I don’t know what to do” I told him the story about how my little brother had passed away 3 years ago and how it crippled my family. I told him that hole will always be there but it does get easier. He started crying more and I was weeping at this point too. Then this man got out of the booth and stood in front of me and we gave each other the biggest hug while we both wept. Afterwards he asked me how much I owed him for his kids meal and the beer. I paid for it out of my tips and never saw him or his son again. Every time I think about this it chokes me up.