Makeup
1.6k voters

People Describe Their Most Horrific MAC Counter Experiences

Updated January 22, 2018 9.3k votes 1.6k voters 47.9k views17 items

List RulesVote up the MAC counter experience that makes you want to swear off the store entirely.

Have you had a bad experience at a MAC counter? Numerous makeup junkies all over the world have, and they’ve taken to Reddit to share their horrible MAC store experiences with each other.

While rude salespeople are pretty commonplace, MAC employees have been called out for being snobby and overly aggressive since the ‘90s (when the brand was actually good). But these days, with so many affordable, alternative makeup brands, MAC can’t continue to be so awful to customers. Now, beauty lovers are quick to venture to Sephora or Ulta if they feel mistreated.

These terrible encounters with mean MAC employees might make you think twice about purchasing that new Ruby Woo.

  • 1

    You May Be Verbally Insulted, Even If You're A Child

    Redditor weirdobearsam:

    "I was maybe 10 at the time and mom decided to let me go into MAC to buy some concealer, lip liners, etc. Went in, wasn't greeted which at first was fine. I wasn't expecting it or anything. I walked around the store looking for some stuff and saw this really odd sales associate following me. At first I thought she was following me in case I needed help. I wasn't dressed suspiciously or anything, unless you consider a pink hoodie, shorts, and twinkle toes suspicious. So I turned around and at first she tried to act like she wasn't trailing me. I then asked, 'Hey can you help me find some concealers, maybe lip liners too?' And for some ODD reason, I have no idea what set her off but she said in an abrupt, disgusted tone, 'We don't serve n*ggers.' Now keep in mind I'm freaking 10. A little kid for Christ's sake, a little kid in freaking twinkle toes at that. So I asked her what she said because I was absolutely shocked. She said it again, but slower and meaner. So in the nastiest tone I could muster at that age I called her disgusting and walked out to get my mom.

    When my mom and I walked back in, with my dad trailing awkwardly behind... I tried looking for the girl but didn't see her. So we went to the counter and asked for a manager and got her. And this manager was the sweetest person ever, apologized to us after we explained and even gave me a hug saying she would deal with it. So I know it wasn't the entire store, just that one chick.

    A few days later on the last days of our vacation, my mom went in to buy some lipsticks to take back home. When my mom asked to see the racist girl, we were told she didn't work there anymore. At the time I felt bad that we possibly caused her to lose her job, but later in life I lost the sympathy."

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  • 2

    You Might Have To Wear Heavy Makeup To MAC To Get Attention

    Redditor tofukitties:

    "I went to a MAC store with the intent to figure out my skin tone number and buy something. I'd purposefully worn no foundation that day and only 'no makeup makeup' on my eyes because I figured it would be logical to wear no foundation if you're trying to match and buy foundation.

    The MAC store I went to was mostly definitely not super busy at the time. Some of the employees were chatting with each other behind the counter and there were a few customers being helped. I flagged down an employee, told her what I needed, and she just said, 'Someone will be right with you.'

    So I waited and waited and waited. About 10 minutes passed and I noticed the employee I had asked had finished helping one customer then turned to immediately a customer who had just entered and began helping her. Okay, maybe she forgot. Five minutes later, she went to help someone else who also just entered. I stopped her and repeated my request. She just sighed and said, 'Someone will help you in a bit.'

    Well, turns out a bit was 20 minutes. Another employee ended up 'helping me.' [It] seems helping means listening to my question, pointing me at the foundations, then immediately getting distracted by another customer asking for lipsticks. I waited for lipstick customer to finish but when she was done, the employee said she was on break and would find someone else to help me.

    Fifteen minutes later, still no one. So I left without having had my foundation matched.

    I'd spent about an hour in the not-so-big MAC store and no one was willing to help me at all. No one was openly rude, but I felt a lot of disdain from most of the employees because I wasn't wearing as much makeup as the other customers. Perhaps they thought I wasn't going to buy anything because I wasn't wearing as much makeup. But that would be stupid because how am I going to wear makeup if I don't get the help I need to buy it?"

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  • 3

    You're Not Old Enough To Spend Your Money At MAC, Not Even If You're 18

    Redditor GenevieveMC:

    "When I turned 18, I'd pretty much never worn makeup, so my mom gave me $50 to go to the MAC counter and have them help me pick out things. The woman working told me I was too young to shop there and walked away from me."

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  • 4

    You Might Think You Know Your Foundation Shade, But MAC Employees Will Tell You Otherwise

    Redditor _HappyG_:

    "That happened to me the last time I went to a MAC counter, I went looking for white Face and Body to mix with my foundation (I'm very fair and cool-toned, but I can't wear sunscreen and their NW10 foundation has an SPF) and the lady pushed me into sitting in the chair and slathered orange foundation on me (I think it was C1 or something). I tried to tell her politely that it didn't match but she kept pushing and telling me, 'My friend is pale like you and she wears this foundation all the time, you can make it work, it will look great!' I looked like an Oompa Loompa and my fiancee was snickering at me.

    I ended up having to just get out of the chair, she was really annoyed I that she didn't make a sale and that I wasted her time (I didn't even want to try on the foundation)."

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