secrets 30 Hotel Secrets the Front Desk Doesn't Want You to Know  

Jessica Lawshe
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It's fun to plan a vacation. Where will you go? What will you see? And most importantly: Where will you stay? Chances are you've stayed in numerous hotels or motels. Maybe even a bed and breakfast or a 5-star hotel or resort. Regardless of how nice the place you're staying is (or isn't), chances are you've wondered, "hmmm… what goes on behind the scenes here?" or "what hotel secrets are they not telling me this time?" You've definitely had second thoughts regarding exactly how clean the sheets are and anyone who's a fan of undercover reports knows that some hotels, or rather most hotels, are not as clean as you think.

This list of hospitality secrets covers some of the "well-known" secrets you might have heard before, some you would never ever think of, and most likely some hotel confessions from former employees that you will never ever forget. It might completely change the way you travel including how you book your vacation, and what you drink from the minibar.

Bottom line, and the most important tip to take away from this: be nice to the hotel staff. That means everyone: front desk, concierge, bell-hop, valet, and definitely the cleaning staff. You don’t want to experience some of the things they could do (or have done) to you. Also, a tip goes a long way!

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Cancel Your Reservation without Getting Charged

Cancel Your Reservation withou... is listed (or ranked) 1 on the list 30 Hotel Secrets the Front Desk Doesn't Want You to Know
Photo:  NEC Corporation/via Flickr/CC BY 2.0

Shucks! You're all set to take off for your weekend getaway but now you have to work. On top of that, if you cancel the hotel room you're gonna get charged a cancellation fee. The best way to avoid that? Call the hotel and ask to change your booking to a later date. Then call back a few hours later (fingers crossed you get a different hotel employee) and cancel. The fee won't even matter because you've pushed out the date, and thus the cancellation time.

Source: Life Hacker

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The Bellman Is the Keeper of All

The Bellman Is the Keeper of A... is listed (or ranked) 2 on the list 30 Hotel Secrets the Front Desk Doesn't Want You to Know
Photo:  JR P/via Flickr/CC BY-NC 2.0
Don't disregard the bell-hop. He or she can hook you up with free water bottles, free valet parking, free tours, free dry cleaning, or even an upgrade to a better room. All you have to do is ask. He or she might even be able to score you some food if you check in during the middle of the night and need some snacks. 
Source: Reddit
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The Marriott Has Made Cleaning a Science

The Marriott Has Made Cleaning... is listed (or ranked) 3 on the list 30 Hotel Secrets the Front Desk Doesn't Want You to Know
Photo:  skyhotel/via Tumblr

The Marriott has taken the idea of a 30-minute clean and made it a science. The cleaning staff there follows a strict routine that includes exactly how to wipe down the lamp, how to strip and re-make the bed (moving in a clockwise position), and checking that the room has a "neutral" smell. All 66-steps are covered in their internal cleaning manual. 

Source: Forbes
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Hotels Overbook Themselves

Hotels Overbook Themselves is listed (or ranked) 4 on the list 30 Hotel Secrets the Front Desk Doesn't Want You to Know
Photo: thebesthotels

Hotels will make it a habit to overbook because the average daily no-show rate is 10%. So what happens if you show up and they can't offer you a room like they promised? You get "walked." This means that the hotel will pay for a room at another comparable hotel in the area.

Source: Mental Floss
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