It's fun to plan a vacation. Where will you go? What will you see? And most importantly: Where will you stay? Chances are you've stayed in numerous hotels or motels. Maybe even a bed and breakfast or a five-star hotel or resort. Regardless of how nice the place is (or isn't), chances are you've wondered, "Hmmm... what goes on behind the scenes here?" or "What hotel secrets are they not telling me this time?" You've definitely had second thoughts regarding exactly how clean the sheets are and anyone who's a fan of undercover reports knows that some hotels, or rather most hotels, are not as clean as you think.
This list of hospitality secrets covers some of the secrets you might have heard before, some you would never ever think of, and some hotel confessions from former employees that you will never ever forget. It might completely change the way you travel, including how you book your vacation and what you drink from the minibar.
The most important tip to take away from this: be nice to the hotel staff. That means everyone - front desk, concierge, bellhop, valet, and definitely the cleaning staff. You don’t want to experience some of the things they could do (or have done) to you. Also, a tip goes a long way!
Rumor has it that every employee at the Ritz-Carlton chain has a special allowance of $1,500 they can use toward making their customers feel special. So next time you're staying at the Ritz make sure to tip! Who knows, the staff might tip you back... with a Rolex.
Shucks! You're all set to take off for your weekend getaway but now you have to work. On top of that, if you cancel the hotel room you're gonna get charged a cancellation fee. The best way to avoid that? Call the hotel and ask to change your booking to a later date. Then call back a few hours later (fingers crossed you get a different hotel employee) and cancel.
The fee won't even matter because you've pushed out the date, and thus the cancellation time.
Don't disregard the bellhop. He or she can hook you up with free water bottles, free valet parking, free tours, free dry cleaning, or even an upgrade to a better room. All you have to do is ask. He or she might even be able to score you some food if you check in during the middle of the night and need some snacks.
The Marriott has taken the idea of a 30-minute clean and made it a science. The cleaning staff follows a strict routine that includes exactly how to wipe down the lamp, how to strip and remake the bed (moving in a clockwise position), and checking that the room has a "neutral" smell.
All 66 steps are covered in their internal cleaning manual.