Makeup Store Employees Share The Weirdest Things Customers Have Ever Done

List Rules
Vote up the most outrageous customer antics.

Most folks who work in retail have plenty of horror stories about customers, and makeup buyers are hardly the most sane or considerate shoppers. While there are inspirational makeup stories about beauty lovers, many makeup consumers are truly unhinged.

Associates at stores like Ulta and Sephora get tons of new cosmetics samples as well as a pretty satisfactory discount. However, they also get to deal with tons of weird consumers; the perks don't compensate for the stress. But now, these diligent beauty brand employees are finally sharing their experiences on Reddit.

You may be shocked to learn that not every makeup junkie is as polite or normal as you. Some wildcard shoppers eat the cosmetic testers. Some throw products at store associates. Some even refill their empty hair conditioner bottles with sand in attempts to scam the system. No deal is worth that treachery. 


  • 1
    5,807 VOTES

    A Customer Threw A Hair Dryer At An Employee When She Couldn't Cut The Line

    From Redditor u/Thewaitress13:

    I've worked at Ulta for the past four years. The most memorable memory I have is [from] about two years ago. I had a lady come in, cut to the front of the line, and proceed to ask me if she could return her hair dryer. I told her yes but she would have to wait her turn since I was currently helping a customer.

    That lady was not happy and proceeded to throw the the hair dryer at me, slapped the lady that she had cut in front of, and stormed out of my store. Lovely lady.

  • 2
    5,485 VOTES

    A Customer Tried To Return Sand Instead Of Expensive Hair Products

    From Redditor u/Taiz_eyes:

    I had a customer return two liters of shampoo and conditioner ($109 each) and [they were] filled them with sand. When we decided not to accept the return she threw them on the ground, and they busted open. And sand, which is coarse and gets everywhere, filled the front end. Then she got arrested by mall security.

  • 3
    5,117 VOTES

    Multiple Customers Ate The Lipstick

    From Redditor u/Xisaloser:

    Women who eat lipsticks. And I mean they go to the tester, pretend that they put it on, and then BITE it off and go out with the lipstick in their mouth. From what I know, it's quite common where I live. And not only is it terribly unhygienic, it's also illegal.

  • 4
    5,242 VOTES

    A Customer Became Aggressive When She Couldn't Scam More Free Samples

    From Redditor u/Galindafiedify:

    I had a lady that would come in every week to get the same concealer samples. I got frustrated because that brand was my AOP and I had to replace that tester all the time since she was getting so much product every week.

    So when she came to me I gave her a two-day amount rather than filling it halfway like some of the seasonal [employees] had been doing. She lost her sh*t! She threw the sample at me and said she was going to call corporate about it. Sure, lady. Go ahead and do that.

  • 5
    5,085 VOTES

    A Customer Replaced Night Cream With Mayonnaise And Tried To Return The Jar

    From Redditor u/Catmom_tay:

    Customer returning $150 night cream jar with all the cream scooped out and replaced with mayonnaise? Very weird. And yes that has happened to me more than once. Even weirder when they get all insulted after you call them out and don't refund them. Thanks for the mayo, tho.

  • 6
    4,783 VOTES

    A Customer Got Upset When She Couldn't Paint Her Toenails In The Store

    From Redditor u/Jaclyn_rose:

    If a tester was missing, many customers would make their own without asking. IF YOU JUST ASK WE WILL FIND OR MAKE YOU ONE.

    We also had a problem with many customers painting their nails or toes in store. We had to inform them that is a health violation and they can't do it. One of my coworkers got harassed by a customer when she politely asked her to stop painting her F**KING TOENAILS IN THE STORE.