When (not if) retail workers encounter entitled customers that think their time is more valuable than anyone else's, their hands are often tied with corporate policies of behavior. These are the stories of people that, in spite of those behavioral codes, were still able get some sweet petty revenge on entitled customers. Rooting for the underdog is both fun and satisfying with the tales from r/pettyrevenge.
Trying To Scam A Retail Worker
From A Former Redditor:
When I worked at Walmart, I went from cart pusher to cashier to electronics, and finally, to security. Sometimes after I switched to security, when electronics was really swamped, I'd help out for a few minutes. One day, the phone was ringing and I was walking by and randomly answered it.
Sir Scamalot: "Hello, sir, this is Steam Support services with Valve."
Instantly, of course, I know this is a scam. I adore Valve and played so many of their games too. I can't believe my luck! Of all the calls to answer! Surprisingly he didn't have some weird accent.
Me: "Oh, uh... what can I do for you?"
Sir Scamalot: "We've had reports that game keys shipped to your location may have an error that prevents it from authenticating, specifically the game Counter Strike. We need to validate your game keys to see if your affected." [I forget which CS was on sale then, this was 2008].
Me: "Oh, what do I do?" As if I didn't know.
Sir Scamalot: "Well I just need you to open any copies of the game you have and read me the CD key on the instruction manual so I can verify them with our validation software." [or on the jewel case, I don't remember that either]
Me: "Sure thing, can I put you on hold for a minute while I get those?"
Sir Scamalot: [obviously happy] "Sure!"
So I put Sir Scamalot on hold while I called all the other area stores electronics department and warned them about the scammer and confirmed nobody had taken a call like this earlier. About 15 minutes later, I get back to Scamalot.
Me: "Thanks for holding, but I can't find any CD keys. I looked all through the book and the packages."
Sir Scamalot: [annoyed] "Well sir, just open any copy of Counter Strike and on the-"
Me: "Oh, COUNTER STRIKE! I thought you said Counting Strikes, that bowling game, ok, hold on!"
Everyone in the department is listening and we all laugh. 10 minutes later, I'm back on the line.
Me: "Ok, I got what you're looking for! What do you need?"
Now I make him walk me through how to open the box, including interrogating him for 5 minutes about how to do it without breaking the seal, then pretend I can't find the book, etc etc.
Finally, I'm ready to read the code!
First, I read him the UPC. This upsets him. Then I read him a part number from something. Now he's livid. Finally, I ask if he means the code on the book that says "game key" and has like groups of four digits with dashes (like he's said probably 50 times already) and he gets excited again.
Oh, ok heres the game key...
Me: "Ok F... like frank. U... like uncle. C... like cat."
Sir Scamalot: "Sir, I don't think thats right, normally a code would-"
Me: "No, its. F, U, C, then K like kite. Next four is Y like yesterday. O like owl-"
And he swore at me and hung up.Was this petty revenge sweet?
Counting 22 Dollars Worth Of Pennies
Seriously. 4 years ago, I'm cashiering at a whacky mart on a register that holds all the smokes and alcohol. It's 10pm and these two young men (early 20s) come up to the counter. They have three random novelty items (I don't remember they were), but it was strange and unusual to get odd items this late at night. Maybe it was for some fraternity, I don't know. It's a college town so I get weird stuff from frats a lot. I scan the items and tell them their total is $22.xx.
Grinning at each other, they reach into their jackets and slam down two gallon zip-lock bags, full of only pennies. I stare them in the eye, but they didn't even look back at me. Everyone else in line groan and went to other registers. These two kids knew what they were doing, but they didn't know what they were in for because I prepared for this; I knew this was going to inevitably happen. I grinned with them, because I was gonna get paid during this. These pranksters are here for recreation. This conversation occurs between Me, Ringleader (the other guy was silent and awkward), and a friendly coworker of mine.
Me: Is this $22.xx?
Me: Did you count it?
Me: Are you going to?
Me: Is it at least $22.xx?
Ringleader: Don't know.
Coworker: Hey! You guys can use the self checkout. It can take all of your coins at once.
Me: Oh, don't worry about it Cowor--
Ringleader: Nope, don't trust them lady. (Partner laughs)
Coworker: What? Why!?
Ringleader: Doesn't count all your change right.
Coworker: I've used them before. It really works!
Me: (to Coworker) I got this.
I unpacked the ziplocks and threw all the pennies on the counter. It was a beautiful, massive shitstorm of a mess. And I digged in it. I was Frank in a dumpster in 'It's Always Sunny'. The two, still averting my gaze, start chuckling as if they were taking away my dignity. They whisper to each other "Dude oh my God," "Dude yeah," "Dude, hilarious." I counted each penny, one by one. My coworker comes up to me.
Coworker: Guess I'll help you count this.
Me: Don't worry about it.
(She looks at me confused. Then she puts on her 'get down to busy' look.)
Coworker: I got your back.
We worked up a system where we counted ten, put them in a pile, then with ten stacks of ten pennies we separated them, making $1 piles. We made progress slowly but surely. Some customers came to the line, but we advised them to get to another line. Some of them looked at us confused, but when they saw the counter full of pennies they understood. Some decided to wait, but when they realized it wasn't going to take just a few minutes they took their leave. Another register in the liquor department opened so it wasn't too bad for other customers. We get to about $12 (about 10min in) until I "knocked" over the piles.
Me: Oops. Sorry.
(Coworker looks at my grin. I give her a wink and tilt my head, motioning her to leave)
Coworker: You know what, I think I better let you do this.
Me: Ha, alright.
(Coworker leaves. I look at the two guys. They are absolutely stunned at the fallen piles of pennies.)
Me: (To Ringleader) Yeah, I'm going to have to count all of this again.
I started from zero. I count slower then ever, and made my way back up. The duo is entirely silent. I get to about $7, when suddenly I say:
Me: Drats. I lost count. I better start all over again.
Me: Oh yeah man.
Me: I lost count, sir. I could be in trouble if my register doesn't have the right amount of cash, and I don't want to rip you off.
It's about an hour later. My manager walks past, looks at me. I smile at him, and he looks at the counter. He walks away without a word. I eventually count all the change and surprisingly they had only $18!
Me: Hmm, I think that this is $18.
(The duo has been dead silent. They look done for the night.)
Me: I'll recount it.
I fucking recounted it.
Me: I think this is actually $19.xx.
(Without a word, the Ringleader whips out a $5)
Me: Seriously? You had cash?
Ringleader: Needed to get rid of my change.
Me. No problem. I'll just recount this again. I want to make perfectly sure that this is $19, since I counted $18 the first time.
Ringleader: Are you kidding me?
(I shake my head no, completely serious)
He takes out a $20 bill straight out of his pocket and throws it at me. My coworker gives the biggest WHAT THE F*CK face. Internally, I die as well, because they were smart enough to have a backup plan. And the fact that he was touching his cash in his pocket the entire time kinda messed with me. I take the cash, do the transaction, give him his change, thanked him and wished him a good night. The two start to put their pennies back in the Ziploc bags and I didn't help them at all. I watched them just as how they watched me. Lots of pennies dropped to the floor, but they didn't care to pick them up. It looked like their souls were sucked out of them. It was past midnight and I clocked out way past when I was supposed to. A lot of my coworkers gave me a thumbs up or told me good night. Even my manager told me 'good job,' the only two words he ever said to me. Went to bed at the dorms after such a great petty penny night and crashed. Strange to say, but I'd love to count pennies again.Was this petty revenge sweet?
Being Rude To A Pregnant Apple Employee
Apple Stores aren't your typical retail store. We have revered customer service, but sometimes customers have unreasonable expectations (why should I have to pay to get my screen fixed...Apple made the glass too thin!) and aren't happy with our service. So they either call AppleCare or write to the BBB where Executive Relations will then give them basically anything they want.
Recently, a customer came in wanting to get the screen replaced on his iPhone 5S. The catch to screen replacements is that a new screen will be shaped like a new phone - meaning, if the phone enclosure itself got dented, a new screen won't fit in properly, and we have to replace the entire phone for a much higher cost. We're not rated on service revenue, so we have no motivation to lie to you...but this customer didn't believe that.
I inform him that two sizable dents on the side of the phone will make it impossible for a new screen to go on, so we'll have to replace the whole device. He goes into a frustrated tirade about how we should at least try a screen (but if it fails, you've wasted $129) and that he shouldn't have to pay if it fails (if we waste a part and labor on you after informing you this won't work, yes, you should).
He asks for my manager, who is 6 months pregnant. She calmly corroborates my statement that the repair won't be possible with the dents and that his only option would be a full device swap. He retaliates, "You've got to be the worst bitch I've ever met." (Both of us were being rather nice and empathetic about it.) She scowls and says "I'm going to have to ask you to leave the store" to which he responds, "Why don't you go lose some weight, fatty."
So I decide to write up non-repair notes on his account about that appointment... I saved onto his profile notes that stated our interaction and how he responded, how he called my pregnant manager a bitch and told her to lose weight. I implored Executive Relations to not throw us under the bus and to refuse this customer anything besides the originally quoted service.
Sure enough, 2 days later, I checked his profile again out of curiosity. He had contacted a tier 3 AppleCare supervisor, and the notes merely stated "Read notes from technician at Apple Retail Store. Informed customer his business would be more welcomed at Samsung."
Manager and I fist-bumped.Was this petty revenge sweet?
Leaving A Mess For An Employee Just To Wait Longer
I work a crappy retail job, and we just started putting out our christmas stock (It kills me to say that when it isn't even Halloween yet). I was working the register while my coworker was in the back room handling a delivery. It was a quiet night, no customers for about half an hour, and in walks a woman with her three-year-old daughter.
They start looking in the christmas aisle. I happen to walk by it about ten minutes later, and the aisle is completely trashed. I watch as her daughter pulls three pegs worth of garland off the wall, then as her mother picks out the color she wants and leaves the rest on the floor. This woman had allowed her daughter to do this for nearly everything in the aisle. She saw me, took her daughters hand and said "Come on honey, lets go check out while this nice lady cleans up." And she leads her kid toward the check out.
Well, jokes on you, lady. I'm the only one working them tonight! I start cleaning the aisle (very slowly) while she waits at the register. After a few minutes, the lady looks at me and clears her throat. I look up, smile and say "I'm sorry, but company policy states that I can't leave any obstruction in an aisle unattended. I'll be with you as soon as I can." And I go back to cleaning. Made her wait for a good twenty minutes trying to entertain a bored, increasingly whiny toddler before I came up and rang her stuff up. I made sure to give her my biggest smile as I handed her her change and said "Have a nice night!".Was this petty revenge sweet?