Working in retail, food service, or in any other kind of customer-facing job is a rite of passage for most people at some point in their lives. Often in these roles, they will run into customers or clients who just don't know what is going on. These strangers might order food when they're at the shoe store, or ask their accountant for a medical prescription. Some of them even yell and cause a scene when they are corrected or questioned.
There is no shortage of these weird experiences. People recorded their strangest encounters in response to the /AskReddit question, "[W]hat is your "Sir, this is a Wendy's" moment?" Check out our collection of peculiar instances below.
- 11,515 VOTES
From Redditor u/Displaced_Yankee:
Was a shift manager at a McDonald’s in the middle of a mall. A guy walks up to the counter with several McDonald’s bags of food.
Guy: My wife came through your drive-thru and you messed up the order!
Me: Are you sure she came through our drive-thru?
Guy: Yes! She told me she came through the drive-thru, and when she got home she realized the order was wrong. Y’all need to give us our money back and give us the right food.
Me: Confused while looking around the mall.
Me: Did she drive through Sears or JC Penney to get here?
Guy: Looks around and finally realizes he’s in the middle of a mall. Grabs the bags and huffs away.
That was the single greatest amount of human stupidity I had experienced.
- 21,112 VOTES
Book (And Bagel) 'Em
From Redditor u/trying4optimism:
I had been working at a popular deli chain restaurant for a few years when this happened.
I was working in the back when a new trainee came rushing over, absolutely bawling, so I immediately knew something was seriously wrong. I had her stay in the back to calm down and alerted the head manager from the office so we could go tackle the situation.
I get to the register and find a rather [petite lady], shouting very loudly and demanding the trainee come back and saying she was stealing and trying to cheat her out of her money. She also kept shouting what I can only assume were strong obscenities in Korean.
The manager looked at her with an expression that basically said, "Oh, no. She's too much for me to deal with." So he said he'd handle the line of people that was formed and I got the pleasure of dealing with Korean Karen.
Somehow I managed to keep a level head and asked her calmly to explain her situation. She was screaming and yelling and rambling about how upset she was and claimed the cashier refused to give her any change and that the bagels she wanted were too expensive.
I handled giving her the change and reran her bagels up so they came out to a better total. (The trainee had keyed them in individuals instead of as a pack which changes the price, it was literally her first day by herself.)
The whole time I'm packing up her dozen and a half bagels, she's still being p*ssy and is waving her arms around in a fit and bumps a customer next to her.
He very politely, and sternly said, "Excuse me!" And she decided to take this opportunity to SPIT on him.
While all this has been going on, the assistant manager had called the cops as he'd been witness to her fit from the beginning, and a cop came in right after.
As I'm finishing slicing up all her stuff, the cop is trying to ask her questions, again, very calmly: What is the problem, what's her name.
Then he asks to see her identification. And she goes ballistic. Shoves the cop, who has kept his hands to himself this whole time, and SPITS at the cop! He tries to take her wrist and orders her to put her hands behind her back and out of nowhere she lets out this howling scream and starts trying to fight with this guy and is shoving him around. His partner comes in and sees the commotion and immediately jumps in, they're shoving into the refrigerator items and tackle her to the ground.
They take her out to their police car in cuffs and come back inside to pick up her personal items that were dropped in the fray and ask me if anything else was hers and I gladly handed them her change and bagels.
- 31,571 VOTES
Orange You Glad You Read This One?
From Redditor u/theinsanepotato:
I once had a woman come through the drive [thru at Wendy's] and try to order macaroni and cheese. I politely informed her we did not have that. She insisted we did. I told her we definitely didn't. She got angry and yelled that yes we did. I told her, "Ma'am I've been working here 3 years. We have NEVER had macaroni and cheese. It's not something we serve. Would you like to order something else?" She says, "Yes you f*cking do! I can see it on the menu board! It's RIGHT there right in front of me on the menu!" I tell her I'm really not sure what she's looking at, but we don't have mac and cheese, and if it really does say mac and cheese on our menu board then that means someone vandalized it. She says no, it's definitely part of the menu board and it's real and we do have it, and she isn't leaving until she gets her mac and cheese.
Cue quite literally 10 minutes of this back and forth, all while she's holding up the drive thru line. I finally got the manager to come over and deal with it after asking him for the 15th time because they don't pay me NEARLY enough to deal with that for that long.
The woman absolutely REFUSES to accept that we don't have mac and cheese. She also refuses to order anything else, and won't move her car until we give her the mac and cheese that we don't have. We have a line of cars wrapped around the building now and everyone is pssed. It's been half an hour and the line has not moved.
The manager tells her if she doesn't leave, he's gonna have to call the cops. She screams she can't understand why we're doing all this, and why we won't just serve her mac and cheese when she can CLEARLY see it on our menu board right in front of her so we DO have it and why are we lying to her?
My curiosity and exasperation finally got the better of me, so against my better judgement, I exit the building, walk along the outside to the drive thru order screen where this woman's car is.
I tell her to please show me on the menu where it says the words "macaroni and cheese" anywhere.
She points and confidently says, "Right there!", with all the conviction of someone who is absolutely sure they just proved some big dumb idiot wrong and that they will be hailed as a hero.
I look where she's pointing. I see it. I sigh heavily as a bit more of my soul dies.
I compose myself and say, as politely as I possibly can: "Ma'am. That is a picture of the orange slices that come with the kids meal. We do not serve mac and cheese. Please drive away before the police get here."
She looks confused, looks at the menu board again, the realization dawns on her, and she drives off without a word. I go back inside and scream in the walk-in freezer for 10 minutes.
- 41,149 VOTES
Trying To Out Pizza The Hut
From Redditor u/mochablendedfun:
"You don't have tables?"
"I'll just have the general chicken."
... this is a Pizza Hut.
"Fine, just a few egg rolls."
How about a pizza?
"Why would I order pizza at a Chinese restaurant?"
You're right, that would be stupid.
- 51,036 VOTES
From Redditor u/CadburyOvaltineDette:
Dude came to drive thru. I open the window, "Sir, how can I help you?"
"I'm outta checks." He replies calmly.
"Not sure I follow you." I say.
"I'm outta checks." He says again more impatiently.
"Right, I heard you but I don't know what you want me to do about it. You can pay with cash or card too."
Dude gives me a weird look then says, "Oh, this ain't the bank," and peels out away from the window.
I'm a pharmacist.
- 6942 VOTES
A Man Of Habit
From Redditor u/BigOlSmelly:
I used to manage a Del Taco during my high school teenage years, we had an older man come in once a month and drive straight through the speaker to our window. At said window he’d look at me until I came over, start ordering Starbucks, then midway through realize it was a Del Taco and drive off. Once a month, every month, for 2 years.