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Apple Employees Reveal What Goes On Behind The Scenes At The Apple Store

Updated 24 Jul 2019 2.6k votes 809 voters 61.8k views18 items

List RulesVote up the buckwildest ish you can't believe went down behind the scenes at Apple.

“A Mercedes per square foot. Probably the highest grossing retail store in history.” - Bloomberg, 2010

The unbelievably profitable Apple store is the closest any of you have come to getting inside the MCP from Tron. Or at least, what the MCP would look like if it was three stores down from Wetzels Pretzels and Mrs. Fields.  

It's like Willy Wonka made a factory for grownups: Everything is shiny and sleek, helpful people magically appear out of thin air, and "Geniuses" solve even the most complicated glitches. Perhaps most amazingly, in a store in which computers and tablets run twice as much as those of the competitors, everything still feels like a bargain. Steve Jobs's vision is fully realized, a place of wonder in which customer worship at the temple of consumer capitalism.   

But what happens behind-the-scenes at the Apple store?  Does it pose the usual chaos of working in retail? Or is it the equivalent of retail utopia?  What does an apple genius do? These tales from apple store employees - culled from Reddit - give a backstage look at Jobs's Store of Dreams.   

Slight spoiler alert: Even when Apple employees share stories anonymously on Reddit, they still have overwhelmingly positive things to say about the house of Mac.  (Writer's Note: A special thanks to non Reddit humans "Lanny P" and "Drake" for their own tales from the front lines).  

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