Working at Toys R Us sounds like a dream come true for anyone who ever walked among its towering displays of action figures, Hot Wheels, Barbies, and video games. While many people fantasize about working there, most people fail to truly understand what it's like to work at Toys R Us. The actual experience isn't all playing with toys (although it does include that once your day finishes). When you get to the heart of it, major Toys R Us horror stories exist from employees across the nation. Toys R Us employees tell stories about everything from being bitten by children to selling Nerf-guns to legions of college students.
Toys R Us is a retail store like any other, so you'll find bad customers and weird policies just like you'll find at stores like Game Stop and Hot Topic. Some of these Toys R Us employee stories remain unique to the business of selling toys to kids and their parents, a combination that heightens tensions during the holiday season, as you'll see from the Reddit users below. If you ever worked at a Toys R Us, some of these might be relatable. If you're a customer, these might help you a little with understanding the store's inner workings.
Customers Try To Scam You
"My very first week working there I was called into the manager's office and was shown a pretty expensive jogging stroller box and asked if I had returned it. I said yes and asked what was wrong. Manager opens up the box and pulls out an obviously ancient, stained, and smelly stroller that was certainly not what I thought I had returned. He was really cool about it and just told me that no matter what, open the box and check it out. After that day, I was always very aware of what I was returning and making sure I wasn't being scammed. I lost count after about 20 times of how many customers assured me that the item they're returning was never used and was still brand new, and then seeing the look of horror in their eyes as I go to open the box and pull the item out. Stained, broken, smelly, not even the right item, covered in baby sh*t, I've seen it all."
You Hear Some Truly Sad Stories From Customers
"This woman came up to the return counter with about four carts worth of stuff. Car seat, stroller, play yard, etc. Everything you would possibly need for a new baby. When I told her that I could return it all using her baby registry but it would go on to a store credit, she broke down hysterically crying while trying to explain why she had no use for store credit. Her baby died at two-weeks-old. It was so heartbreaking. I've seen women returning items after a miscarriage, but this woman's baby was alive and breathing and would one day need all of this great stuff, and then suddenly it was all over and her baby was dead. It still makes me very sad to think about it."
Employees Hide Products From Ravenous Collectors
From a deleted user:
"Every Saturday morning, bright and early at 9:00 (keep in mind, we opened at 9:30), there was one collector who would come up, take the closest parking spot (which ended up being an expectant mom's spot), and wait until we opened, only to rush in and snag as many things as he could. He collected Skylander figures, die-cast car vehicles, Monster High dolls, trading cards, a bunch of stuff. He openly admitted to us that he just bought this stuff to collect, then eventually sell on Ebay for a higher price. It got to the point where he snagged a rare Monster High doll in front of a little girl and her mom who wanted it, and told them that 'They should have gotten there first.'
"My assistant manager ended up taking some of the rarer items every morning we unloaded the truck and stashing them in the office until he came and left just so other people could get them."
Toddlers Use The Display Potties
From a deleted user:
"There were a couple incidents of toddlers peeing in the potty training seats that we sold (we were connected to a Babies R Us as well)."