Toys R Us Employees Confess The Behind The Scenes Secrets Customers Don't Know

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Vote up the stories that take the fun out of the world's favorite toy store.

Working at Toys R Us sounds like a dream come true for anyone who ever walked among its towering displays of action figures, Hot Wheels, Barbies, and video games. While many people fantasize about working there, most people fail to truly understand what it's like to work at Toys R Us. The actual experience isn't all playing with toys (although it does include that once your day finishes). When you get to the heart of it, major Toys R Us horror stories exist from employees across the nation. Toys R Us employees tell stories about everything from being bitten by children to selling Nerf-guns to legions of college students.

Toys R Us is a retail store like any other, so you'll find bad customers and weird policies just like you'll find at stores like Game Stop and Hot Topic. Some of these Toys R Us employee stories remain unique to the business of selling toys to kids and their parents, a combination that heightens tensions during the holiday season, as you'll see from the Reddit users below. If you ever worked at a Toys R Us, some of these might be relatable. If you're a customer, these might help you a little with understanding the store's inner workings.


  • 1
    5,894 VOTES

    You Hear Some Truly Sad Stories From Customers

    From mallory_knox:

    "This woman came up to the return counter with about four carts worth of stuff. Car seat, stroller, play yard, etc. Everything you would possibly need for a new baby. When I told her that I could return it all using her baby registry but it would go on to a store credit, she broke down hysterically crying while trying to explain why she had no use for store credit. Her baby died at two-weeks-old. It was so heartbreaking.

    I've seen women returning items after a miscarriage, but this woman's baby was alive and breathing and would one day need all of this great stuff, and then suddenly it was all over and her baby was dead. It still makes me very sad to think about it."

  • 2
    3,710 VOTES

    Customers Ask If You Sell Dildos. No, Really.

    From 28Gigabytes:

    "Once a month this one girl calls us and asks us if we sell dildos so clearly there's a market to be had out there!"

  • 3
    4,107 VOTES

    The Interviews Can Be Pretty Fun

    From TILsomethingnew:

    "They made us role play with a toy of our choice (group interview) and that was the most interesting thing I've ever done at an interview."

  • 4
    4,116 VOTES

    Yeah, They Can Be Haunted

    From imatoysruskid:

    "The few times I've done overnight have been terrifying. Laughing and crying babies, a cat mewing, and even a few times tricycles have just shown up in weird places."