Most Americans probably never even think about how Amazon ships packages so quickly. Working in an Amazon fulfillment center is a physically backbreaking, oppressive existence that quickly weeds out employees, most of whom receive a low hourly wage and part time assignments that eliminate Amazon's obligation to provide benefits or overtime. Management constantly employs metric analytics and assigns deliberately unrealistic quotas, all in a cutthroat corporate environment that encourages a backstabbing culture and ultimately exhausts all but the most obsessively slavish survivors.
Working in an Amazon warehouse, generating billions for a tiny group of senior executives focused on abusively wringing every last penny from the majority of its workforce, is the dark side of one of America's most prominent 21st century corporate success stories.
Temperatures In Amazon Fulfillment Centers Have Reached 102 Degrees
Amazon warehouse workers are subjected to abusive conditions, including temperatures exceeding 100 degrees. In one notorious incident in June, 2011, Allentown, PA, workers experienced temperatures of 102 degrees. Fifteen employees collapsed and, despite the heat, were given disciplinary point deductions that potentially lead to dismissal.
Eight days after the Allentown incident, an emergency room doctor treated so many Amazon employees for heat-related symptoms he contacted OSHA, the federal agency that regulates working conditions. Amazon was aware of the conditions and even paid to have ambulances stationed near the warehouses to transport heat victims to a hospital if necessary.
Amazon Cheats Workers Out Of Mandatory Break Time
In addition to its security measures and issues with unpaid time at the beginning and end of shifts, Amazon has been sued over lunch breaks. Because workers must complete all tasks before they can clock out for lunch, 30 minute breaks are frequently shortened substantially. What's more, workers must spend part of their break traversing lengthy distances to punch out in a facility that could be as large as ten football fields.
Lunch breaks are routinely interrupted by supervisors giving reprimands and assigning "demerit" points. In the year 2014 alone, 10 class action lawsuits were pursued concerning these business practices.
Warehouse Work Is Physically Abusive And Frequently Causes Pain And Even Injury
Workers who do not meet goals during shifts are harassed by managers, reprimanded about productivity, and routinely threatened with termination. When an employee suffers an injury, she is pressured by management to attribute the incident to a pre-existing condition that will not be counted in reports to OSHA, the federal agency that regulates industrial working conditions.
Amazon also attempts to prevent workers from receiving treatment from external doctor, preferring to treat medical issues and injuries with in-house medical staff, in an attempt to minimize official reporting of work-related injuries. One Amazon worker had this to say about his employment at the company:
"I never felt like passing out in a warehouse and I never felt treated like a piece of crap in any other warehouse but this one."
Workers Describe Amazon As 'Soul Crushing'; Conditions Were So Demoralizing, A White Collar Employee Attempted Suicide
An oppressive work environment at Amazon is not limited to its warehouse operation. As of May 2014, the average tenure of all employees was fourteen months. Confidential accounts from individuals who worked in white collar capacities described the company culture as "soul crushing" and "the single-worst working experience in my 20 year career."
After being denied a transfer to another department and told instead he would be placed in a precarious "employee improvement plan," one employee distributed a critical company-wide email and attempted suicide by jumping out of a 12 story window. Although he survived, the incident called further attention to what the New York Times described as Amazon's "bruising workplace."